Birame Kane
Motivated and detail-oriented bilingual professional with experience in customer service and financial advising
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About
Motivated and detail-oriented bilingual professional with experience in customer service and financial advising. Skilled at resolving customer issues, managing financial inquiries, and providing an exceptional experience in both English and French. Known for strong communication, organization, and problem-solving abilities in fast-paced environments.
Experience
Bilingual Customer Representative & Financial Advisor at Neo financial (2023-02 – 2023-09) • Supported clients with financial inquiries, transactions, and account management.
- Advised customers on financial products and services tailored to their needs.
- Maintained high performance in resolution time and customer satisfaction metrics.
- Provided accurate and detailed product information, fostering trust and retention.
Customer Service
Representative at Dakar (2020-05 – 2022-07) • Handled customer inquiries, returns, and troubleshooting, achieving a high first-contact resolution rate.
- Collaborated with team members to enhance customer satisfaction and streamline communication processes.
- Created an internal FAQ resource to reduce repetitive inquiries and improve efficiency.
Education
Business Administration Diploma in Marketing – Université de Saint-Boniface (2023-01 – 2025-06)
