Brayani Nagthall
Administrative assistance & Customer care
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About
Dynamic and enthusiastic individual passionate about delivering exceptional Administrative Assistance & customer service. Possesses outstanding communication skills and a natural ability to connect with people from diverse backgrounds. Thrives in fast-paced environments and is adept at handling high call volumes professionally and efficiently.
Eager to leverage strong interpersonal skills and quick problem-solving abilities to excel as a call center agent and contribute to delivering outstanding customer experiences.
Experience
Administrative & Customer Care Assistant Dufry Duty Free, Sri Lanka
● Managing country GM’s calendar scheduling meetings & Appointments
● Generate weekly reports through the system about business performance & share with the relevant teams at weekly meetings
● Maintaining manually & computerized document filing
● Data Entry ● Ordered office supplies and maintained inventory
● Attended to all customer inquiries via telephone & emails
● Resolving customer refunds & providing accurate information concerning products & services
Travel Advisor Neo Tourism, UK (Remote)
● Providing customer care by handling inbound & outbound calls
● Ticket booking & holiday bookings Administrative Assistant District Netball Association, Sri Lanka
● Schedule Meetings & share relevant data
● Organizing tournaments
● Prepared annual Reports
Education
College Diploma in Business Management British School of Commerce, Colombo, Sri Lanka
High School Education Ave Maria Convent, Negombo, Sri Lanka
