Brianna Eldridge
Retail Manager and Customer-Service Professional
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About
Retail manager and customer-service professional with 3+ years of store-management experience and a background in inventory, logistics, cash handling, online orders, compliance, and high-volume service. Strong at leading teams, staying organized under pressure, resolving customer concerns, and maintaining accurate, safe, well-presented operations.
Experience
Store Manager at PopaVape (2023-01 – Present)
- Lead daily store operations, staff supervision, shift coverage, cash controls, customer service, opening/closing procedures, and store standards.
- Train and coach employees on product knowledge, customer service, age-verification procedures, safety, security, and company policies.
- Manage inventory counts, receiving, merchandising, stock rotation, backorders, and product availability while coordinating with suppliers and district management.
- Oversee in-store and online order processing, tracking, fulfillment, and accuracy in a high-volume retail environment.
- Resolve customer concerns professionally and assign team responsibilities for inventory, cleaning, merchandising, and operational tasks.
Baker / Barista at Tim Hortons (2022-12 – 2023-03)
- Prepared food and beverages accurately, maintained stock and cleanliness, and delivered efficient service in a fast-paced environment.
Shipper at Walmart Logistics (2021-03 – 2022-11)
- Loaded and prepared trailers for outbound shipment, verified freight accuracy, and maintained a clean and safe shipping area.
Poultry Processing / Production Worker at Laplante - Monkland (2018-03 – 2021-06)
- Performed production and sanitation duties, cleaned crates and work areas, supported animal-health checks, and followed hygiene and safety procedures.
Bartender at Vu Nightspot (2011-06 – 2011-08)
- Customer service, cash handling, Smart Serve training, and calm handling of difficult or intoxicated patrons.
Store Front Associate at Stacey's Pet Depot (2011-06 – 2011-08)
- Customer service, cleaning, supply organization, and animal-care area maintenance.
R.E.A.L. Team Member at Camp Weredale (2009-06 – 2010-08)
- Camper supervision, safety, confidentiality, professional boundaries, and respectful communication.
Education
Ontario Secondary School Diploma (OSSD) – TR Leger School of Adult, Alternative and Continuing Education (2026)
