Bujar Mahmudi

I am looking to obtain a position in a vibrant and growing organization that uses my experience as Customer Support Specialist and skills in critical thinking and decision-making. My objective is to utilize my experience to advance the goals of the organization and to continue developing my skills.

Customer Support Specialist

TaskForce BPO

Aug 2020 ~ Jul 2023

3 years of experience

Responsibilities

• Facilitated the flow of information between patients, health-care facilities, hospitals, health insurance companies, and doctors from the USA region, ensuring smooth communication and coordination.
• Provided exceptional customer support and care across all channels, including email, chat and phone support, ensuring customer satisfaction and resolving issues promptly.
• Maintained a positive, empathetic, and professional attitude toward the caller at all times. - Coordinated patient flow, optimizing scheduling and ensuring smooth transitions between appointments, tests, and procedures.
• Performed all duties within HIPAA regulations, ensuring the privacy and security of patient information.
• Utilized Microsoft Office tools, including Outlook, Excel, and MS Teams on a daily basis, efficiently managing schedules, communications, and data analysis.
• Maintained open team communication and fostered a high level of collaboration using Microsoft Teams, facilitating effective teamwork and information sharing within the department.

Achievements: -Employee of the Month Award During my experience as a Customer Service Representative, I was recognized and voted by my peers as the first Employee of the Month of the Patient Contact Center, for exhibiting great results and team work mentality by meeting and exceeding the call metrics based off the Core Values.

Bachelor

European University - Faculty of Dentistry, Dental Technician

Oct 2016 ~ Jul 2019

Gained expert knowledge as a Dental Technician with total ECTS 180 credits and grade point average 9,16 .