Operations Manager
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Operations Manager with over ten years of leadership experience across hospitality, logistics, and production. Proven track record of optimizing workflows, elevating KPIs, and developing high performance teams. Known for improving customer satisfaction, strengthening cost controls, and maintaining consistent operational excellence in fast paced, multi unit environments.
Meter Technician Supervisor - EasyPark - Vancouver, BC
(2022-01)
Performed diagnostics, repairs, and maintenance on parking meters to ensure accuracy and uptime. Handled software updates, component replacements, and preventative service across multiple locations. Responded to outages and escalations, completing work orders and documenting all repairs.
General Manager - Firecrust Neapolitan Pizzeria - Vancouver, BC
(2017-01 - 2021-12)
Oversaw daily operations including staffing, budgeting, compliance, and vendor coordination. Improved cost control, strengthened team performance, and increased overall profitability.
General Manager - Cafe Crepe - Vancouver, BC
(2007-01 - 2016-12)
Managed multi-location operations, overseeing hiring, training, scheduling, and service standards. Improved workflow efficiency and reduced operational costs through targeted process improvements.
Business Management.
