Camille McKim

Fitness and operations professional with six years of experience owning and operating a high-volume boutique fitness business in Squamish. Experienced in membership sales and retention, team leadership, customer experience, studio operations, community building and business growth. Skilled at building relationships, converting opportunities into results, coaching teams and creating an engaging client experience.

Certified Personal

Trainer with a background in group fitness instruction, training and operational leadership.

Co-Owner | Operator - F45 Training - Squamish, BC (2020-09 - 2026-09) - Co-owned and operated a boutique fitness studio, taking the business from startup to an established operation with responsibility for membership growth, customer retention, team performance, P&L and day-to-day operations.

• Managed membership sales and customer relationships, converting leads into members and developing strategies to support retention and long-term engagement.
• Used membership, revenue, attendance and retention data to identify trends, establish priorities and improve business performance and customer experience.
• Led day-to-day studio operations across staffing, scheduling, sales, marketing, customer experience, safety and business administration.
• Built and maintained strong relationships with members, vendors, franchise partners and community partners to support business growth and strengthen the studio's presence in the local community.
• Hired, onboarded, trained, coached and managed a team of fitness professionals, supporting performance, development and consistent service standards.
• Developed and improved operating procedures, onboarding processes and customer experience systems to increase consistency, efficiency and service quality.
• Managed revenue, labour and operating expenses, using financial and operational data to monitor performance and support profitability and growth.

Fitness

Instructor - Kapuhala - Hong Kong (2017-01 - 2020-05) - Delivered group fitness instruction to diverse audiences, adapting communication and coaching approaches to support different learning styles and abilities.

Account

Manager - House of Cards - Hong Kong (2013-01 - 2015-01) - Managed a portfolio of client accounts, serving as the primary relationship manager while identifying opportunities to strengthen partnerships and improve customer satisfaction.

• Worked closely with clients to understand business needs, resolve issues and deliver solutions that supported long-term relationships.
• Collaborated cross-functionally to improve training processes, documentation and operational consistency. In-Flight Training Specialist | Learning & Development - Air Canada - Vancouver, BC (2008-01 - 2012-01) - Delivered safety, operational and customer-service training to employees in a highly regulated aviation environment.
• Worked with operational leaders and frontline teams to identify performance gaps and implement practical improvements.
• Translated complex operational and safety requirements into clear, actionable training and communication.
• Supported consistent service delivery and operational standards across a large organization.

Cabin Services

Manager & Safety Instructor - Harmony Airways - Vancouver, BC (2002-01 - 2007-01) - Led frontline teams in a high-volume, time-sensitive operational environment with responsibility for customer experience, safety, and service standards.

• Coached and developed employees to improve performance and maintain consistent operational standards.
• Coordinated people, resources, and competing priorities while responding quickly to changing operational requirements.
• Delivered training and facilitated communication across teams to support business and operational objectives.

Diploma - Business Administration - Red River College

Diploma - Provincial Instructor - Vancouver Community College