Candice Mandin

Dedicated service coordinator with extensive experience working in the non-profit sector, with individuals with acquired brain injury. Bringing exceptional verbal and written communication skills, analytical problem solving skills. Enhances outcomes for program service goals through active listening, assessment of resources available and coordination of connecting clients with resources according to client-centered needs.

Service Coordinator - Brain Care Centre

(2017)

• Conducted interviews and assessments in order to develop individual service plans
• Reviewed medical documentation, including existing medical assessments and any previous rehabilitation interventions.
• Conducted a thorough initial interview with new clients, gathering information as it relates to the client’s social and health history, treatments, assessment of needs and strengths, goals, and required interventions.
• Assisted clients in developing goals by identifying current needs and building on their identified strengths.
• Worked in conjunction with clients, their family, medical professionals and community service providers when developing the service plan.
• Recorded casenotes of service plans and goals using Filemaker database, reported quarterly to supervisor to provide data to funders.
• Provided case coordination, advocacy and support (where necessary) for clients
• Completed the necessary referrals for BCC Support Services and external community resources in a timely fashion
• Maintained communication and follow up with clients, BCC Support Services staff and applicable professionals and agencies.
• Assisted clients and/or their families in applying for government funded benefits and services.
• Attainment of long-term outcomes for clients as per the Alberta Brain Injury Initiative, which includes:
• Development of a personal support network (Facilitated both Men's and Women's Support Groups)
• Involvement in the community (Facilitated Alberta Artists with Brain Injury, art shows, monthly board meeting and monthly tutorial on site at Nina Haggerty Centre for the Arts)
• Optimal independence, and (Facilitated various lifeskills workshops; Internet Safety, Healthy Relationships)
• Knowledge of brain injury and its effects (Facilitated Understanding Brain Injury Lifeskills Workshop)
• Actively promoted education and information about living with acquired brain injury to clients, their families, community service providers, special-interest groups, and the general public.
• Acted as the on-call information coordinator to field inquiries about brain injury and BCC services
• Facilitated educational sessions on brain injury for a variety of audiences, professionals and families
• Provided information about BCC services at community resource fairs and other venues
• Other achievements:
• Facilitated both Men's and Women's Support Groups
• Facilitated Alberta Artists with Brain Injury, art shows, monthly board meeting (Secretary for Board ) and monthly tutorial on site at Nina Haggerty Centre for the Arts
• Facilitated various lifeskills workshops; Internet Safety, Healthy Relationships, Understanding Brain Injury, Brain Basics)
• Created live video art tutorials with accessible modifications for artists with brain injury, to provide opportunities to explore art through virtual connections.
• Well practiced in using virtual meeting platforms such as Zoom, Google Meets, Facebook Live, Finding creative ways for clients to access resources virtually.

Administrative Assistant - Brain Care Centre

• Fielded incoming calls and emails from clients, staff, community professionals and the general public interested in BCC services.
• Recorded casenotes regarding communication with clients and staff, and recording tasks completed for scheduling and reminders.
• Completed phone, email and text appointment reminders for clients to ensure appointment attendance.
• Processed cancellations and rescheduling of client appointments.
• Processed payment for Fee For Services (proficient in using Square payment program)
• Booked appointments for clients with appropriate staff using Google calendars.
• Booked meeting rooms for appointments in office using Kadence program
• Recorded meeting minutes at weekly staff meetings.
• Proficient in using Google Suites (Docs, sheets, drive)
• Processed and logged incoming and outgoing mail.
• Documented procedural manuals for organization processes.

Program Assistant - Brain Care Centre

• Assistance in the Occupational Therapy Program
• Developed intervention plans and activities for individual and/or groups under the guidance of Occupational Therapist in accordance with enhancing active daily living.
• Followed treatment plans developed in collaboration with Occupational Therapist by teaching techniques, such as cognitive strategies and fatigue management skills to ensure they are performed correctly.
• Gathered data and information using non standardized and/or standardized tools, and presented the data to Occupational Therapist for interpretation.
• Assistive Device Training Program
• Worked with the Support Services Team Lead to provide one on one technology support to clients.
• Maintained a current understanding and general knowledge of smart phones, tablets, apps and computer software.
• Developed and prepared procedure manuals for clients

Floral designer - Funky Petals

(2002 - 2004)

• Provided clients with attentive, friendly and caring service, with an emphasis on attention to detail.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Trained and assisted with orientation of new staff.
• Provided information sessions or packages for prospective clients.
• Created cooperative working relationships with associate businesses in the bridal, funerary, real estate and special events coordination industry.

Floral designer - Funky Petals

(2013 - 2017)

• Provided clients with attentive, friendly and caring service, with an emphasis on attention to detail.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Trained and assisted with orientation of new staff.
• Provided information sessions or packages for prospective clients.
• Created cooperative working relationships with associate businesses in the bridal, funerary, real estate and special events coordination industry.

Special Needs Educational Assistant - Edmonton Public Schools

(2005 - 2013)

K.I.D.S (Kindergarten Inclusive Developmental Services)

• Fostered a classroom environment conducive to inclusive learning and promoting excellent student engagement.
• Implemented provided objectives and lesson plans and accessed a variety of resources to meet individual student needs.
• Facilitated speech, occupational and behavioural therapy according to each students individual needs. Specialized activities were implemented to reach Individualized Personal Programming goals.
• Collaborated with classroom teachers and school staff to enhance the classroom experience.
• Provided clerical and instructional supports in the classroom.
• Demonstrated methods and procedures to small groups, incorporating a variety of media to engage student participation.
• Participated in faculty and parent conferences, as well as volunteered to assist in extra-curricular activities and committees.
• Assessed and categorized goals according to specific criteria, creating stronger programs for my students.

Language and Culture Facilitator - University of Alberta - Faculty of Secondary Education

(2006 - 2006)

HTEP/KTEP Program (Hokkaido and Kan Wan Do Teachers of English Program)

• Collaborated in organizing and guiding groups of over twenty HTEP/KTEP program participants on an educational tour of campus, as well as educational travels to Banff, Jasper and Lake Louise, to implement and practice curriculum programs en vivo.
• Assisted in producing a weekly newsletter of campus and city events.
• Recruited and coordinated volunteers and participants for inter-cultural home stays.
• Organized and coordinated special events on and off campus and provided participants with a variety of resources needed to ensure a successful and sustainable program.
• Coordinated and directed a 10th Anniversary closing ceremony, involving booking venues, catering, installing venue decor, creating a custom designed logo, overseeing the production and shipment of custom designed reusable cloth gift bags, along with procuring speciality gift items to present to participants to commemorate the event. (2011)

web order technician - Grant MacEwan College Bookstore

(2004 - 2004)

• Assisted customers with product information\availability,
• Processed sales and returns.
• Handled customer questions/concerns.
• Organized product on the sales floor.
• Processed purchase orders, ordering stocked items.
• Answered\redirected calls, as well as a variety of general office duties.

Research Assistant - University of Alberta - Faculté St. Jean

(2001 - 2001)

• Developed and maintained organized filing systems.
• Prepared and formatted course materials and resources.
• Created and updated resource bibliography.

Volunteer - Hand in Hand

(2018-07 - 2023-08)

Collaborated and assisted to execute Fundraisers (July 2018, August 2019, August 2023)

• Assisted with set up of projection, sound for visual presentation
• Installation of venue decor and silent auction items
• Guest speaker in 2019
• Creation of marketing materials, event posters

Educator - SUMA Secondary School, Engikaret, Tanzania - Engikaret, Tanzania

(2015 - 2015)

• Developed, implemented, and evaluated educational programming to Tanzania students. Articulated concepts in geography and English language arts in the classroom, while providing academic support.
• Collaborated to organize and facilitate a fine arts program, as well as a school wide 'Olympics' sports activity for the students.
• Created working relationships with Tanzanian educators to determine the best methods to educate and support students in the classroom.

Volunteer - Canoe Volant Festival

(2016-02 - 2016-02)

• Supervised the concession for the Cabaret portion of the festival.

Volunteer Emcee - International Women's Day (presented by the Bahai Society and the City of St. Albert)

(2019-06 - 2019-06)

• Provided volunteer Emcee services

Volunteer floral designer/delivery - International Women's Day (presented by the Bahai Society and the City of St. Albert)

(2018-06 - 2018-06)

• Provided volunteer floral design/delivery services

Volunteer - Hand in Hand

(2018-07 - 2023-08)

Collaborated and assisted to execute Fundraisers

• July 2018
• August 2019
• August 2023

Bachelor of Arts - Psychology and Fine Arts - University of Alberta (2021)