Candice Wong

HIGHLIGHTS OF QUALIFICATION:

• Extensive knowledge of e-cigarettes, vaping products and nicotine cessation from both personal experience and sales associate 
• Warm, welcoming and enthusiastic approach to serving customers 
• Outstanding verbal and written communication skills
• Full availability; available to work late weekdays or weekends

Customer Service/Communication/Teamwork

• Highly adept at building rapport with customers, maintaining brand loyalty visit after visit 
• Helpful, enthusiastic and attentive approach to customer service, easily de-escalates conflict to arrive at resolution 
• Active team player who takes initiative to cover shifts, improve morale, make suggestions to streamline procedures and optimize customer experience 
• Handles counting and receiving inventory 2x week, keen eye for detail to rule out discrepancies 
• Collaborated and worked effectively as part of team on various artistic and community projects
• Proficient in Excel, MS Office & retail Point Of Sale software 
• Great working knowledge of various social media platforms and tools, implemented strategies to maximize engagement for many projects 

180Smoke, Sales Associate, Toronto, ON Dec 2022 — June 2024

Project Outsiders, Youth Advocate, GTA, ON, 2021 - Present

York Region Public Health, Outreach Worker, York Region, Apr 2018

ACYR, Harm Reduction Outreach Worker, Richmond Hill, ON, 2018

ASYR MODIFY Project, Youth Advisory Group Member/Peer Researcher, Aurora, ON, May 2017 – Apr 2018

VOLUNTEER EXPERIENCE: 

Harm Reduction Coalition of York Region, Committee Member, Richmond Hill, ON, 2017 - 2019

Sears Drama Festival, Member of Creative Writing Team, Richmond Hill, ON, 2016 

The Quest for Student Well-Being, Project Team Member, Richmond Hill, Nov 2016

EDUCATION & TRAINING:

Toronto Film School, Writing in Film & Television, Toronto, ON, Oct 2020 – 2022

OTHER ACCOMPLISHMENTS:

Shameless Magazine, Won 1st Place Fiction Award and wrote articles, 2016 - 2018

York Regional Police, Written entry on “Voices over Violence” selected as one of 12 winners, 2016 

Sears Drama Festival, Received Writers Award of Merit for Musical Theatre script, 2016

180Smoke, Sales Associate, Toronto, ON Dec 2022 — June 2024

Project Outsiders, Youth Advocate, GTA, ON, 2021 - Present

York Region Public Health, Outreach Worker, York Region, Apr 2018

ACYR, Harm Reduction Outreach Worker, Richmond Hill, ON, 2018

ASYR MODIFY Project, Youth Advisory Group Member/Peer Researcher, Aurora, ON, May 2017 – Apr 2018

Toronto Film School — Writing for film & television