Carlese Henry

Efficient, driven & committed Account Executive. Increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service and satisfaction. High-achieving with 4 years experience of business-to-business and consumer cold calling, and networking experience.

Home Support Worker - Closing the Gap Healthcare - Orangeville, ON

(2023-01 - 2025-07)

• Developed trusting relationships with clients, establishing rapport and open communication.
• Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
• Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions.
• Assisted disabled clients to support independence and well-being.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationships, managing 5-18 clients per day.
• Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.

Production Worker - Hitachi Astemo - Schomberg, ON

(2022-06 - 2023-01)

• Ensured consistent output quality & quantity through effective machine operation.
• Maintained compliance with safety standards to foster safe environments.
• Ensured workstations remained clean, fostering an organized environment.
• Responded promptly to equipment malfunctions, minimizing disruptions to production.

Telecommunications Sales Representative - SP Data Digital - Remote

(2022-06 - 2023-01)

• Achieve call quality of over 50 calls per day, productivity, and accuracy MAPS to maintain maximum sales through cold calling and solution-based selling.
• Prioritize and target prospects by potential for revenues/profits, cost to sell and service and probability of success with consistent customer follow up.
• Continually upgrade product knowledge and acquire enhanced selling skills while staying abreast of competition, competitive issues, online and offline related products, and services.
• Work collaboratively with other employees in sales, marketing, and customer service departments while demonstrating commitment to core values.

Customer Care Representative - Bill Gosling Outsourcing - Remote

(2021-01 - 2022-06)

• Assess account for settlements/ payments for financial obligations.
• Utilize multiple computer systems; CRM, during B2B sales + consumer experience.
• Achieve call quality, productivity, and accuracy targets & brought forth excellent customer service skills and commitment to customer satisfaction.

Packing/Order Picker/ Order Auditor - Prodigy Personnel - Milton, ON

(2021-04 - 2022-01)

Worked with one company: Relay Logistics

• Conducted comprehensive audits to ensure compliance with incoming orders.
• Selected and packed products accurately according to customer specifications.
• Collaborated with team members to streamline workflows and improve order fulfillment timelines.
• Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
• Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.

Kitchen Staff Member/ Server - Island Thyme - Malton, ON

(2020-09 - 2021-03)

• Assistance with kitchen operations to ensure compliance with health and safety standards.
• Trained new staff on food preparation techniques and equipment usage.
• Streamlined inventory management processes, reducing waste and improving efficiency.
• Help coordinate meal preparation schedules to meet customer demand during peak hours.
• Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Washed, peeled and cut fruits and vegetables by hand and machine then prepared and mixed salad ingredients, seasoning for meat and various dishes.

Personal Support Worker - CBI Home Health - Newmarket, ON

(2018-09 - 2020-06)

• Developed rapport to create safe and trusting environment for care.
• Assisted disabled clients to support independence and well-being.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Monitored progress and documented patient health status changes to keep care team updated.
• Supervised daily activities and provided assistance to staff.
• Traveled to clients' homes to complete healthcare services and promote continuity of care.
• Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.

Shift Supervisor/Cashier/ Treat & Cake Preparation - Dairy Queen Grill & Chill - Newmarket, ON

(2017-03 - 2020-06)

• Supervised daily operations, ensuring adherence to safety protocols and company policies.
• Trained and mentored new team members on workflow processes and operational standards.
• Making sure employees perform a variety of tasks: from preparing the food, stocking supplies, serving, charging people for their food, handling cash, credit cards, and a cash register, cleaning tables and counters, resetting tables, greeting customers, answering customer service skills and commitment to customer satisfaction.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Stepping in to get task done, whether to make/decorate cakes & treats or preparing a brazier orders.

Customer Service Cashier - Plato's Closet - Newmarket, ON

(2019-09 - 2020-03)

Store was closed down due to CO-ViD19 pandemic & my family moved to Brampton during this time.

• Processed customer transactions efficiently, ensuring accuracy in cash handling and payment processing.
• Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
• Maintained organized cash register area, contributing to a streamlined checkout experience for customers.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Buying used product, reinforcing the customer's purchases and sales to the store.
• Invite customers to return to the store with their used gear for product trade or to sell.
• Certified buyer; sorting, pricing and ticketing items appropriately based on pricing/buying guidelines.
• Restocking, rotating, racking the store following & merchandising plan which the supervisor/manager has in place.

Courier/ Delivery Service - Skip The Dishes - Newmarket, ON

(2019-01 - 2019-12)

• Delivered packages efficiently, adhering to strict time schedules and safety protocols.
• Managed route planning using GPS technology to optimize delivery efficiency.
• Coordinated with clients to ensure accurate delivery specifications and address changes.
• Trained new couriers on best practices for package handling and customer service.

General Laborer, Industrial - Turnkey Staffing Solutions - Newmarket, ON

(2016-07 - 2018-07)

Assembly line worker at: Interoll, Dynamic Suspensions, Buchner Manufacturing, Bodycote, Kitchen staff at Buddy's kitchen

• Operated heavy machinery to assist in production processes and maintain workflow efficiency.
• Conducted routine inspections of equipment to ensure safety compliance and operational readiness.
• Collaborated with team members to streamline assembly line operations and reduce downtime.
• Trained new employees on safety protocols and best practices for handling industrial tools.

Sales Associate - OPM Pros - Newmarket, ON

(2017-07 - 2017-09)

• Provided exceptional customer service, ensuring positive shopping experiences and increased customer loyalty.
• Assisted in inventory management, maintaining stock levels and organizing merchandise displays effectively.
• Collaborated with team members to achieve sales targets and enhance overall store performance.
• Trained new associates on product knowledge, sales techniques, and customer engagement strategies.

Junior Account Executive & Account Manager - Trinidad & Tobago Postal Corporation - Scarborough, Tobago / Remote

(2015-09 - 2017-06)

• Assess account for settlements/ payments for financial obligations.
• Utilize multiple computer systems; CRM, during B2B sales + consumer experience.
• Achieve call quality, productivity, and accuracy targets & brought forth excellent customer service skills and commitment to customer satisfaction.
• Demonstrated strong organizational and time management skills while managing multiple projects.

Receptionist/ Clerical Officer - Department of Advanced Training and Advisory Services - Scarborough, Tobago

(2014-06 - 2015-06)

• Greeted and assisted clients, ensuring positive first impressions and fostering a welcoming environment.
• Managed multi-line phone systems, routing calls efficiently to appropriate departments.
• Coordinated appointment schedules, optimizing calendar management for staff availability.
• Handled incoming and outgoing mail, maintaining organized records for efficient processing.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Implemented office supply inventory tracking, reducing costs through strategic vendor negotiations.

Certificate - HSW - Saint Elizabeth College of Nursing