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Find professionals and candidatesCassandra Madigan

Cassandra Madigan

Cassandra Madigan

Customer Retention/Services

Talent

Orillia, OntarioMember since March 23, 2023

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About

Completed inquiries and followed up with customers to share findings and offer solutions.
Sold products to customers during routine service calls using strong cross-selling abilities.
Identified causes of product malfunctions and credited affected customers.
Updated records with all interactions and customer transactions.
Met inbound customer needs while maintaining strict performance targets.
Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.
Deescalated customers by acknowledging concerns and taking responsibility for the call.
Managed high-call volume with tact and professionalism.
Addressed and resolved customer issues and complaints empathetically and professionally.
Resolved customers' service or billing complaints by performing merchandise exchanges, money funds, or adjusting bills.
Completed weekly continued training sessions to remain up to date with customer concerns and company policies.

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