Cassandra Madigan
Customer Retention/Services
Talent
Orillia, OntarioMember since March 23, 2023
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About
- Completed inquiries and followed up with customers to share findings and offer solutions.
- Sold products to customers during routine service calls using strong cross-selling abilities.
- Identified causes of product malfunctions and credited affected customers.
- Updated records with all interactions and customer transactions.
- Met inbound customer needs while maintaining strict performance targets.
- Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.
- Deescalated customers by acknowledging concerns and taking responsibility for the call.
- Managed high-call volume with tact and professionalism.
- Addressed and resolved customer issues and complaints empathetically and professionally.
- Resolved customers' service or billing complaints by performing merchandise exchanges, money funds, or adjusting bills.
- Completed weekly continued training sessions to remain up to date with customer concerns and company policies.
