Cayla Griffiths

Connect with customers from coast-to-coast Conduct outbound calls for customer sales promotions Promote and recommend the latest products and services to customers on inbound / outbound sales queues

Outbound Sales Representative - Rogers Communications - Brantford, ON

(2022-08 - 2026-07)

• Connect with customers from coast-to-coast
• Conduct outbound calls for customer sales promotions
• Promote and recommend the latest products and services to customers on inbound / outbound sales queues
• Manage call flows, provide first call resolution and satisfying customer expectations
• Strive to understand the customer's situation and recognize the customer's needs while providing customized solutions
• Create a need by educating customers on product & services, and execute business strategy that meets or exceeds financial objectives
• Meeting key performance indicators
• Take accountability, and the appropriate action, to efficiently and effectively resolve customer issues as if they were your own
• Accurately resolve customer questions with a high level of professionalism
• Accurately document customer interactions within the appropriate systems
• Communicate effectively to customers regarding account information, products, pricing, promotions, etc
• Maintain a high level of competition and product knowledge
• Maintain a high level of confidentiality

Customer Service Representative (CSR) - Pollard Windows Inc - Burlington, ON

(2018-06 - 2021-08)

• Provides support for sales team when a customer requires information or assistance
• Maintains quality customer relations using strong interpersonal communication skills
• Answers customer's phone calls promptly, efficiently, and with courtesy
• Ensure all customer requests are dealt with in a prompt and friendly manner, following up with them at key points
• Address customer concerns and inquiries with respect to product and delivery; ensure the customer is receiving the product they have requested and on time
• Inform the Outside Sales Representative if you have provided a service to the customer that they should be aware of – this is to maintain communication between the CSR and Outside Sales Rep to ensure consistent service
• Notify the Scheduling Department of any changes or updates to customer delivery schedules
• Rectify customer complaints in a quick manner; keeping customer satisfied with overall service
• Report any customer dissatisfaction/trends to Customer Service Manager for further review
• Maintain business files including binder information, addresses, customer name, builder profiles, etc.
• Maintain accurate specification sheets (daily), confirm shipping schedules including calling customers every morning
• Complete requests for product returns, bringing these requests to the Sales or Customer Service Manager for approval
• Ensure Purchase Orders once received are properly priced and signed
• Ensure deposits and balances are collected before the product is shipped; provide a copy of the Purchase Order to the customer once complete
• Provide support to other CSR's as needed and as business demands
• Cover reception desk / switchboard as needed
• Other duties as assigned by Management

Base manager & Dispatcher - RNR Patient Transfer - Hamilton, ON

(2013-09 - 2018-06)

• Facilitates department planning for all moves, by meeting with user groups
• Co-ordinates implementation of all moves by working with drivers/managers/mechanics
• Maintains an accurate inventory of available space throughout facilities
• Supports the Regional Manager with procurement of supplies for multiples facilities
• Supports the Regional Manager with administrative responsibilities as required
• Prepare and distribute meeting agendas, meeting minutes and reports as well as other communications
• Dispatch company drivers and operators according to customer demand
• Regularly communicate with drivers regarding their assignments and direct their activities so that patient is delivered according to time sensitive schedules
• Entry of dispatched trips, driver availability and scheduling
• Use computer word processing, spreadsheet, and database software to prepare reports, memos, and documents
• Ensure accuracy of payroll records by maintaining database with updates in status changes

Assistant and Float School Age Child Care - YMCA

(2014 - 2014)

Plan, organize and lead activities for children 3.8 to 12 years of age to meet the developmental needs of children.

• Ensure the health and safety of the children is maintained at all times
• Adheres to YMCA quality standards and the regulations established in the Day Nurseries Act
• Liaise with parents, school personnel and community contacts
• Utilizes appropriate behaviour management techniques in all interaction with the children
• Participates in Association wide events i.e. YMCA Strong Kids, Communication Training etc. Attend monthly meetings and monthly professional development trainings

Club Pride, Key Holder, Kid Klub, and Front Desk Attendant - La Fitness

(2013 - 2013)

• Maintains the cleanliness and beauty of the club by cleaning the locker rooms, mopping floors, emptying trash containers, wiping off counters, cleaning equipment, cleaning mirrors and windows, etc.
• Provides a safe, fun and interactive environment to children using the Kid's Club.
• Conducts all activities in a positive and professional manner.
• Follows all Kid's Club policies and procedures.
• Run front desk operations when the operations manager is away from the facilities.

Recreational Coordination - Revera Inc. - Toronto, ON

(2012 - 2012-08)

Pharmacy Technician - Loblaw Inc - Aurora, Ontario, CA

(2011 - 2012)

• Assist pharmacist in any manner need, in maintaining inventory record, scheduling, and training new staff members on operations and regulations.
• Execute daily operations of filling Rx's, and call patient with the call back program.
• Execute mixing, packaging and labeling of pharmaceuticals.
• Enter data such as patient name, prescribed medication and cost in order to maintain pharmacy files, charge system and inventory.
• Execute daily standards of operation procedures in the workplace.

Gatehouse Attendant & Maintenance Hand - Saugeen Valley Conservation Authority - Durham, Ontario, CA

(2009 - 2010)

Execute daily operations of checking in campers and communicate with headquarters with weekly summaries.

• Register and informed campers about camp accommodations and regulations.
• Assign to maintain camp duties in area, such as painting, plumbing and carpentry.
• Prepared and collected fees and issued receipts.

Therapeutic Recreation - Seneca College (2011) King City, ON, CA

Recation Leisure Services - Seneca College (2009-09 - 2011-06) King City, ON

Recreation Facility Management - Seneca College (2007-09 - 2009-06) King City, ON