Chad Conrad

Operations leader with 25+ years of experience in multi-unit F&B and franchise systems, specializing in driving brand consistency, operational excellence, and financial performance across large portfolios. Proven track record of developing SOPs, training programs, and opening playbooks that scale.

Western Canada Operations Manager at Foodtastic (2025-03 – Present)

• Lead operational strategy, financial performance, and brand execution for a portfolio of 50 locations across Western Canada.
• Set financial strategy and accountability frameworks; partner with location leadership to optimize labor models, reduce COGs, and achieve budget targets.
• Oversaw restaurant facilities, equipment lifecycle management, preventative maintenance programs, vendor relationships, and capital repair planning to ensure safe and efficient operations across multiple locations.
• Partner with cross-functional teams (Operations, Procurement, Finance) to align food service programs with broader business objectives and ensure execution excellence across all locations.
• Enforce compliance with federal and provincial regulations, health codes, and safety standards through rigorous audit protocols.
• Successfully opened 5 new restaurant locations, managing the end-to-end launch lifecycle from pre-opening planning through to operational handover.

Franchise Owner/Operator at Mr Mikes Steakhouse Casual (2009-05 – 2024-12)

• Elected to the Franchise Advisory Council, representing franchisee perspectives in shaping brand strategy, operational standards, training programs, and system-wide initiatives; collaborated with corporate leadership to balance compliance with operational practicality.
• Operated high-volume, full-service restaurant; delivered 200% revenue growth through relentless focus on customer experience, team development, and operational discipline.
• Managed multi-million dollar P&L; achieved Operational Excellence Awards (2011, 2012) through rigorous cost control, inventory management, and revenue forecasting.
• Cultivated strong community relationships and managed guest relations to maintain top-tier reputation and drive repeat business.

Brand Operations Manager - FOH/BOH at Mr Mikes Steakhouse Casual (2003-03 – 2009-05)

• Successfully opened 14 locations from start to handover, collaborating with construction and design teams to validate kitchen workflow efficiency and equipment layouts, establishing pre-opening standards that reduced post-launch operational friction.
• Developed and deployed enterprise-wide opening playbooks and SOPs that became the foundation for national expansion.
• Partnered with executive leadership and franchisees to ensure seamless execution of brand standards across the network.

Bachelor of Science – Simon Fraser University