Shiva Samudrala

Operations and franchise performance professional with experience supporting multi-unit networks across retail and e-commerce sectors. Skilled at managing operational performance across distributed locations, coordinating cross-functional projects, and building collaborative relationships with store and franchise partners. Combines strong operational acumen with data-driven decision-making to drive system improvements and ensure consistent brand compliance. MBA in International Business.

Brokerage Sales Coordinator at Jones Lang LaSalle (JLL) (2023-09 – 2025-08)

Retail Leasing, Development & Advisory

• Supported operational performance across multiple retail locations, managing performance metrics, monitoring profitability and operational health, and identifying improvement opportunities across accounts.
• Analyzed operational and performance data using analytics tools (GIS, spatial data) to identify trends, surface improvement opportunities, and inform operational strategy and decision-making.
• Monitored operational standards and compliance trends across locations to identify risks and opportunities, ensuring consistent execution of brand and operational requirements.
• Coordinated cross-functional delivery teams in India, Mexico, and global offices via project management tools (Adobe Workfront), managing competing priorities and deadlines to execute operational initiatives consistently across multiple locations.
• Coached location-level leaders on operational best practices and standards, supporting consistent execution of processes and helping improve performance across retail operations.
• Prepared performance reports and data analysis for leadership, translating operational metrics into clear insights to support decision-making; managed CRM and project management systems (Salesforce, Adobe Workfront) to track performance and project progress.
• Built collaborative relationships with location partners and operators, serving as a trusted advisor on operational improvements, performance strategies, and system initiatives.

Transaction Investigation Specialist at Amazon (2020-04 – 2021-08)

E-Commerce

• Managed portfolios of North American partners (sellers), monitoring performance metrics and supporting operational improvements to maintain business continuity and drive performance growth.
• Partnered with location operators and partners to support onboarding, operational execution, and implementation of new programs and initiatives across the network.
• Evaluated and tracked pilot programs across locations to assess impact and viability, collecting feedback and performance data to inform rollout decisions and process improvements.
• Analyzed operational performance data using internal and external tools to identify trends, generate insights, and support data-driven improvements across the network.
• Trained and onboarded new investigators, improving team readiness and maintaining quality standards.

Transaction Risk Investigator at Amazon (2019-09 – 2020-04)

E-Commerce

• Promoted to the special risk team within 8 months for outstanding analytical performance and strong business judgment.

Real Estate Administrative Assistant at RE/MAX (2022-01 – 2023-01)

• Prepared market comparables and financial summaries for client consultations, communicating complex pricing and market information clearly to support informed client decisions.
• Supported P&L tracking and account reconciliations under the oversight of an in-house CPA, gaining hands-on exposure to revenue and cost management in a small firm.
• Posted and managed MLS listings (realtor.ca) and supported property marketing campaigns, negotiation follow-ups, and after-sales coordination across multiple active transactions.
• Managed social media accounts and digital marketing content, supporting online advertising initiatives that increased property visibility, client engagement, and lead generation, and analyzed campaign performance metrics to inform marketing decisions.
• Reviewed FINTRAC compliance materials and contracts of purchase and sale, ensuring accuracy, regulatory compliance, and timely submission across concurrent deals.
• Served as a key point of contact between clients, agents, lawyers, and lenders, coordinating clear and timely communication to keep transactions on track.
• Collaborated with realtors on marketing, sales, and growth strategies, contributing to stronger client retention and repeat business.

MBA in International Business – Trinity Western University (2023-04)

Bachelor of Commerce & Computers in Commerce & Computers – Loyola Academy Degree & PG College (2019-07)