Ismaëlle Casimir

Bilingual healthcare administrative professional with over 5 years of experience in hospital environment. Skilled in-patient records management, scheduling, and confidential medical documentation. Strong attention to detail, accuracy, and ability to work in fast-paced, deadline-driven settings. Experienced in supporting physicians and healthcare teams while ensuring data integrity and compliance.

Administrative Agent, Class 2 — Clerical Float Pool - Maisonneuve-Rosemont Hospital - Montréal, QC

(2021-02 - 2026-04)

• Floated across multiple high-volume inpatient units and clinical departments, seamlessly adapting to diverse medical specialties and fast-paced team dynamics.
• Managed the complete administrative process for new patient admissions, including creating, organizing, and maintaining clinical charts on the units.
• Transcribed complex physician orders with high accuracy; generated lab requisitions and specimen labels (e.g., magnesium, calcium, phosphorus, CBC) and coordinated specialized clinical consultations.
• Prepared comprehensive patient discharge packages, ensuring all summary sheets, signed medical prescriptions, and follow-up appointment papers were accurate and completed.
• Monitored the unit bed board to coordinate timely room cleaning with environmental services, optimizing patient flow and minimizing wait times.
• Acted as the central communication hub for the unit; managed multi-line phone systems, responded to patient call bells, and supported nursing staff with urgent administrative requests simultaneously.

Operations Assistant - Voyages Traditours - Laval, QC

(2023-01 - 2023-12)

• Prepared travel documents and passenger lists for tours.
• Coordinated with suppliers and destination partners to ensure high-quality service.
• Assisted with customer service, addressing client inquiries and issues.

Sales & Events Intern - Montreal Airport Marriott In-Terminal Hotel - Dorval, QC

(2022-01 - 2022-04)

• Assisted in coordinating corporate bookings and group events.
• Supported client communications and prepared event documentation.
• Delivered professional customer service in a fast-paced airport hotel environment.

Hostess - Siam (Warwick Hotel, Downtown Montréal) - Montréal, QC

(2018-08 - 2019-06)

• First point of contact for guests in a luxury hotel restaurant.
• Managed reservations, seating, and guest flow efficiently during peak hours.
• Coordinated with management and service teams to maintain standards and smooth operations.

Diploma of College Studies (DEC) - Tourism & Hospitality Management - Collège Montmorency (2020-08 - 2023-05)

High School Diploma - École secondaire Père-Marquette (2010 - 2015)