Charnele Haughton

OTL Licensed Insurance Agent with 3+ years of personal lines insurance experience and 10+ years in sales, customer service, and relationship management. Experienced in auto and property insurance, new business, renewals, endorsements, cancellations, billing and payment support, cross-selling, client needs assessment, premium calculation, and policy/coverage explanations. Proven ability to support sales and service objectives while delivering professional, solutions-focused service in high-volume environments.

Licensed Insurance Agent at Aviva Canada (2023-03 – 2026-09)

• Managed personal lines client needs across new business, renewals, endorsements, cancellations, billing inquiries, payment support, and policy servicing.
• Sold automobile and property insurance solutions based on individual client needs while identifying appropriate cross-selling opportunities.
• Assessed insurance requirements, recommended suitable coverage options, calculated premiums, and established payment methods.
• Explained coverage, policy features, renewal terms, endorsements, cancellations, billing, benefits, risks, and applicable costs in clear client-friendly language.
• Built positive client relationships through knowledgeable, responsive service while supporting sales, retention, and service objectives.

Hair Business at Self-Employed (2022-03 – 2023-03)

• Managed client appointments, scheduling, inquiries, payments, service delivery, referrals, and relationship-based business development.

Service Appointment Coordinator at Honda - Whitby Oshawa (2020-03 – 2022-03)

• Conducted high-volume outbound calls regarding overdue maintenance and recalls; consistently exceeded expectations of approximately 6 appointments and 100 calls per day.
• Educated customers, resolved concerns, built rapport, and converted conversations into scheduled service appointments.

Appointment Coordinator at Roadsport Honda (2017-05 – 2020-03)

• Managed inbound sales inquiries, addressed customer concerns, and converted advertising and promotion responses into appointments and sales opportunities.

Telemarketer at Cadman Capital (2017-01 – 2018-12)

Sales Representative at Rogers Communications (2016-01 – 2017-12)

Customer Service / Sales Representative at Optima Communications (2014-01 – 2016-12)

Sales Associate at Old Navy (2012-01 – 2013-12)

Cashier at Metro Groceries (2011-01 – 2013-12)

Business Diploma – Durham College (2012-01 – 2013-12)