Cheikh Ibrahima Mbaye
LEVEL 2 IT TECHNICIAN | SYSTEMS, NETWORKS & SUPPORT
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About
Versatile Level 2 IT Technician, specialized in user support, Windows/Microsoft 365 administration, networks, and incident resolution. Proficient in Microsoft environments, access management, workstation and software deployment, system monitoring, and technical documentation. Recognized for a structured, service-oriented approach and strong problem-solving skills.
Experience
Systems & Network Administrator / IT Support L2 - PMG – Pharmacie Martin Gilbert - Châteauguay
(2025-03)
- L2/L3 technical support to users and resolution of system, network, and access incidents.
- Administration of Windows Server, Active Directory, GPO, DNS/DHCP, VMware, and Cisco network.
- Monitoring of servers, backups, performance, and Azure/AWS services; documentation of interventions.
Windows Systems Administrator / L2-L3 Support - Commissionnaires - Montréal
(2022-10 - 2024-12)
- Administration of AD, GPO, SCCM, SCOM, Intune, Exchange 2016, and Microsoft 365.
- Handling of L2/L3 incidents, escalations, workstation security, and vulnerability remediation.
- Writing procedures and providing user guidance.
Azure Systems Technician / Administrator - Les Entreprises Barrette Ltée – mandat Korpower
(2021-06 - 2022-09)
- Monitoring of Microsoft Azure environments, L2/L3 troubleshooting, and incident tracking.
- Health checks, performance optimization, and maintenance of technical documentation.
Systems & Network Technician - EBSU - Saint-Louis-de-Gonzague – mandat Korpower
(2020-03 - 2021-04)
- Support and administration of systems, Exchange Server, backups, and software deployment.
- Configuration and troubleshooting of Cisco Catalyst, VLAN, OSPF, ACL, and IPsec VPN.
IT Support Technician – Ticketing Systems - SETER – TER - Dakar, Sénégal
(2018-05 - 2019-07)
- Support and troubleshooting of ticketing equipment: validators, gates, card readers, and point-of-sale terminals.
- Diagnosis of hardware, software, and network incidents.
- Installation and configuration of workstations and peripherals.
- Verification of communication between equipment and central systems.
- Preventive maintenance and incident tracking via ticketing tool.
- Technical assistance to users and collaboration with operations teams.
IT Support Technician – Internship - GTS - Dakar
(2018-01 - 2018-03)
- L1/L2 user support and ticket management with Jira and Zendesk.
- Installation and configuration of workstations, software, and virtual machines; log analysis.
Teaching Assistant in Systems Administration - UQAM
(2019-01 - 2020-12)
Network/Systems Administration and IAM - DP World
(2019-01 - 2019-12)
Systems Administration, Monitoring, and SCCM/VMware - Atos
(2017-01 - 2019-12)
Education
Master's - Computer Science - UQAM (2022)
Master's - Networks and Telecommunications - UCAD (2017)
Bachelor's - Network Maintenance - UADB (2013)
