Chiara Delellis

A results driven leader possessing a proven track record in successfully leading and delivering large and complex projects including regulatory and strategic change initiatives within the financial services industry. A collaborative partner and team player; who demonstrates dynamic leadership skills, shows excellent judgement and demonstrates unwavering integrity. A trusted relationship builder and conceptual thinker; who identifies opportunities and develops strategies, delivering innovative and practical solutions while managing risk to address business needs.

• Proven People Management skills with the ability to coach and motivate the team, acting as a positive influencer and dynamic decision maker who can keep the team together and foster its ability to work together as a whole while exercising discretion in confidential matters.
• People leadership responsibilities of > 50 FTE made up of National Operations and Business Continuity Management teams.
• Experienced Business partner with strong risk acumen and diligence with over 26 years of Banking industry experience.
• Experienced in Disaster Recovery Planning and Management across multiple locations Nationally to support business lines.
• Project Management skills, with the ability to manage multiple deadlines and deliver on complex projects in demanding working environments.
• Initiative-taker with strong leadership qualities and proven relationship management capabilities, who engages colleagues, business partners, external stakeholders, and employees with a successful record in change management.
• Demonstrated change management skills with the ability to support the strategic direction, execute and communicate on policies to streamline processes.
• Excel in fast paced environments that promote disciplined innovation and delivers enhanced client and employee experiences.
• Great communicator with the ability to make things happen through the use of positive influence.
• Managed cross functional operations teams across Canada.

• Grade 12 diploma
• 2 years of business college
• Lean Six Sigma – White, Yellow, and Green Belt Certified.
• Operations Management Principles (OMP) – Certified.