Chiara Salaveria

Took and made calls through a soft phone application (TCN) Simultaneously encoded and documented calls on CRM profiles (Lateral) while speaking to debtor Sent and forwarded notices, reminders, bills to debtors through email and paper copies if requested

Collections Agent - C3 Canada - Remote Work; Call Center Environment

(2025-08 - 2025-11)

• Took and made calls through a soft phone application (TCN)
• Simultaneously encoded and documented calls on CRM profiles (Lateral) while speaking to debtor
• Sent and forwarded notices, reminders, bills to debtors through email and paper copies if requested
• Set secure payment arrangements with follow-ups if necessary
• Actively listened to debtors concerns, negotiated, and provided options

Merchandise Coordinator - Derks and 5 Star Services - Sherwood Park, AB

(2025-01 - 2025-06)

• Organized and completed customer orders with a focus on accuracy, deadlines, and high volume efficiency
• Coordinated with sales managers and departments to ensure smooth, on-time processing
• Packaged, labeled, and shipped orders per courier specifications, while sourcing cost-effective delivery providers

Team Lead - Penn. - Sherwood Park, AB

(2021-08 - 2024-07)

• Coached and empowered a team of 11 to consistently rank in the district's Top 3 stores for customer satisfaction based on customer surveys
• Championed a "customer-first" approach, prioritizing service, responsiveness, and offering alternatives based on product availability
• Built a loyal customer base by maintaining up-to-date profiles and regularly following up to ensure satisfaction
• Accurately processed online orders and maintained visual standards through scheduled restocking and visual plan adjustments
• Trained staff on company policies, safety protocols, and customer service best practices, fostering a positive, high-performing team environment

B.S. - Biological Sciences - University of Alberta (2019-09 - 2021-02)

High School Diploma - Archbishop Jordan Catholic High School (2019-06)