Chinyere Olajide

Organized and dependable professional with experience in operations coordination, customer service, order management, and administrative support. Strong ability to build relationships, solve problems, and manage competing priorities while maintaining a high level of accuracy and professionalism. A quick learner who enjoys taking initiative, working collaboratively, and contributing to team success.

Interested in developing my business and leadership skills while taking on greater responsibilities within a growing organization.

Administrative Coordinator at Emtok Inc Consulting (2023-10 – Present)

• Responded to phone and email inquiries from clients and directed requests to the appropriate person when needed.
• Entered and updated information in company records and maintained organized electronic and paper files.
• Sorted, scanned, filed, and archived documents and correspondence to keep records organized and easy to retrieve.
• Prepared, formatted letters and other documents, using Microsoft Word and Outlook.
• Supported day-to-day office activities, including photocopying, scanning, filing, and monitoring office supplies.
• Helped improve document filing and tracking practices by keeping records consistently organized and up to date.

Accounts Coordinator at Blue Giant (2021-03 – 2023-07)

• Managed incoming sales orders received via email, ensuring accurate processing and timely acknowledgment.
• Processed invoices, generated purchase orders, and coordinated with manufacturing for order fulfillment.
• Maintained financial records and reconciled accounts to ensure accuracy in order-to-cash processes.
• Collaborated with procurement and logistics teams to optimize delivery schedules and minimize delays.
• Worked with sales, marketing, and logistics, to support customer needs and ensure smooth order fulfillment.
• Addressed customer inquiries regarding billing, payments, and order status.
• Used Excel to clean and analyze order data and create supplier schedules.
• Facilitated weekly meetings with manufacturing partners to expedite client products within agreed timelines.
• Prepared border-crossing paperwork and supported compliance with international trade requirements.
• Applied the 5 Whys method to recurring customer complaints, helping reduce issue frequency by 20%.
• Tracked and reported Salesforce cases and maintained accurate client documentation.
• Collected feedback from customers to improve customer experience and strengthen relationships for the business.

Data Entry Coordinator at Blue Giant (2018-09 – 2021-03)

• Processed purchase orders from entry through close-out.
• Improved data-entry processes using the 5 Whys, reducing input errors by 25%.
• Issued purchase orders to vendors and coordinated direct shipments to dealers.
• Liaised with aftermarket logistics to consolidate parts and equipment orders.
• Closed orders and updated freight and shipping information in ERP.
• Maintained accurate sales data in CRM systems and processed customer orders and invoices.
• Tracked, and reported status of cases submitted to sales force to the account manager.
• Cross-verified information from multiple sources to ensure data integrity.
• Collaborated with sales representatives and account managers on customer follow-ups.
• Filed shipped purchase orders for account managers when necessary.

Customer Support Associate at Home Depot (2016-03 – 2018-08)

• Received, reviewed, and processed customer sales orders accurately and efficiently.
• Responded to customer inquiries and provided product information and troubleshooting support by phone and email.
• Resolved complaints, billing issues, shipping delays, and product returns.
• Collaborated with cross-functional sales teams to resolve customer concerns promptly.
• Assisted in training new hires and supported team members.
• Maintained positive working relationships with staff and management.

M.Sc. in Engineering Management – Memorial University of Newfoundland (2015-09 – 2017-09)

B.Sc. in Electrical & Electronic Engineering – Enugu State University of Science & Technology (2007-10 – 2012-12)

Diploma in Intra-Oral Dental Assisting (Level I & II) – Oxford College of Arts, Business and Technology (2025-09 – 2026-09)