Customer Service Associate/Manager
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I am excited to contribute my talents and proficiency in motivation toward your team efforts. As an engaging communicator with a proven track record in customer service, my focus on building strong professional relationships has been a beneficial asset throughout my career.
Achieve and exceed weekly, monthly and annual sales goals established by management. Creating strong relationships with customers by advising on current trends with extensive product knowledge. Maintained weekly sales targets by utilizing virtual shopping appointments. Organized domestic shipping, deliveries, and curbside pick ups. Completed transactions efficiently, maintaining an accurate balance at the end of each shift.
Trained, coached and mentored staff to ensure smooth adoption of new programs. Cross-trained and provided back up for other members of the management team when needed. Provided effective communication and customer service to support the sales, marketing, and administrative teams on a monthly basis. Set sales goals for team members and touched base regularly to ensure targets were being acheived.
