Professional Manager
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A detail-oriented administrative professional with strong experience in clinic operations, patient scheduling, front-desk coordination, documentation management, and practitioner support. Skilled in medical reception workflows, digital booking systems, and maintaining PHIPA-aligned, audit-ready records. Known for improving operational efficiency, streamlining processes, and delivering warm, professional patient service in fast-paced healthcare environments.
Brings leadership experience from high-volume settings and advanced technical proficiency across clinic software and administrative tools.
Administrative Manager/Operations Support at Ellevate Wellness & Enhanced Aesthetics (2024-01 – Present)
Provide administrative and secretarial support for Ellevate Wellness, managing scheduling, correspondence, digital filing, and audit-ready documentation. Prepare agendas, meeting notes, onboarding materials, and internal communications while coordinating practitioner schedules and room assignments using advanced Excel workflows. Support leadership with task tracking, follow-ups, and workflow optimization, handling all confidential information with professionalism and discretion.
Streamlined operations by tightening workflows and stepping in to handle any tasks beyond the secretary's scope to keep the clinic running smoothly.
Administrative/Operations Support/Owner at Coco Holistix TeleHealth Clinic (2016-06 – Present)
Established and managed a telehealth wellness clinic, overseeing patient scheduling, compliance, digital operations, client communication, and administrative systems. Developed workflows for intake, documentation, and client care. Demonstrates strong capability in managing clinic operations independently with professionalism, accuracy, and discretion.
Bartender/Cocktailer/Server at Joe Forte's Seafood and Chophouse & The Keg (2015-12 – 2018-05)
Delivered high-level guest service in fast-paced, fine-dining environments. Strengthened communication, multitasking, and client-care skills while supporting training and maintaining compliance standards. Consistently exceeded sales targets through product knowledge and service excellence.
Assistant General Manager at Moxie's Fine Dining (2011-05 – 2013-04)
Managed daily operations, scheduling, payroll, HR documentation, and compliance across multiple units. Led teams of 150+ staff, ensuring smooth service delivery and adherence to health and safety standards. Developed strong leadership, communication, and operational management skills applicable to clinic environments.
Restaurant Manager at HMS Host Pearson Airport (2009-05 – 2011-04)
Oversaw operations across three major units, managing large teams and ensuring compliance with health, safety, and audit requirements. Handled scheduling, payroll, cash management, and unionized workforce coordination.
Manager at Kelsey's Roadhouse (2008-04 – 2011-05)
Led FOH and BOH teams, executed national rollouts, and maintained strong operational controls. Improved team performance and guest satisfaction through coaching, performance reviews, and workflow improvements.
Masters in Homeopathic Medicine – Canadian College of Homeopathic Medicine
Bachelor of Arts in Double Political Science & Philosophy – University of Windsor
Bachelor of Arts in Double Liberal Arts & Science – General Studies & Humanities – Sheridan College (Brampton)
