Connie Chan

I have been running for my family business for a total of 26 years as the CEO of a building materials trading company and the interior design business. I am passionate of design, marketing, sales, business analysis and strategic planning. I have been in any positions in the company.

• Positioning Company Direction & Value with President.
• Multi-Tasking Critical Problem Solver and Planner under High Pressure and Fast Paces.
• Daily meetings with President to report and update task status. Discuss, Propose Plans, Receive further directions, adjustments, and final decisions.
• Review Company Insurance and Employee Benefits.
• Multi-Tasking Critical Problem Solver and Planner under High Pressure and Fast Paces.
• Hosting Weekly Internal Staff Meetings to Allocate and Delegate Tasks to Best Suitable Candidates.
• Direct Client, Trade and Supplier Meetings, Term and Price Negotiation.
• Positioning Market Price Point.
• Formal and Informal Networking with many Associations with President.
• Main Company Introduction Presenter.
• Provide Customer's Support.
• Create, Review, Adjust and Approve Terms and Conditions on Design and Renovation Contracts.
• Review, Adjust and Approve Terms and Conditions on Sales Contracts and Exclusive Agreements with Suppliers.
• Arrange Overseas and/or Local Building Materials/Furniture Procurement.
• Create Marketing Content and Post via Facebook, Instagram, or Offline/Online Ads.
• Assist in entering different Design Awards and had successfully won 10 awards in a year.
• Event Planning and Execution.
• Oversees all Accounting, IT and Operational Issues.
• Frequent Project Inspection on Site.
• Human Resource Management, Recruiting, Solving daily HR issues.
• Sales Closing skills.
• Overseas and Local Procurement and Logistics Management.
• Warehouse Logistics Operations both in receiving and delivering. Warehouse Equipment Reviews.
• To Solve Conflicting Issues with Retail, Project, and Franchise Department.
• Hosting Weekly Internal Staff Meetings to Allocate and Delegate Tasks to Best Suitable Candidates.
• Monitor and Approve Daily Sales and Office Operations with the use of Office Automation Software (OA) and Enterprise Resource Planning Software (ERP). Implement and advise necessary adjustments to Operation Flows with IT Department.
• Oversees Sales Statistics, Issues and to ensure Sales Team has what are needed to provide effective sales and promotional tools.
• Lead Sales Training Department to serve a total of 40 internal sales staff and 100 external franchise sales.
• Create Sales Bonus Plans with Step Up Commissions.
• Assign Digital, Physical Marketing and Promotional Plans. Coordinate Special Events, Awards Dinner, Year-End party etc. Review Bi-Annual Company Brochure/Magazine Contents before Publishing.
• Review Company Insurance and Employee Benefits to different Departments.
• Inspect and comment on drawings and plans with Internal Interior Designer for New Shop Opening and Change of New/Old Displays to ensure products displayed are aesthetic and available in stock. Manage Showroom Renovations and Decorations on Site.
• Weekly/Monthly Inspection On-Spot to Showroom, ensuring Cleanliness, Uniform Tidiness, Accurate Showroom Displays including Accurate Price Tag Information.
• Cost to Sales Price Markup Calculation and Formulation with complex in Sales Bonus and Commission condition.
• Profitability Forecasting, Cashflow Monitoring, Exploring Bank Loans and review Existing Loans to ensure terms offered vs Realistic Company Situation are compatible.

MS OFFICE WORDS, EXCEL & POWERPOINT

Proficiency in English, Cantonese and Mandarin.

With my work experience of over two decades and more, I dedicated myself to dealing with networking, procurement, logistics, sales, and more.

I bring a results-driven mindset, strong interpersonal skills, and a well-rounded business acumen. As a former decision-maker in a sizable company, I'm adept at making informed decisions and fostering collaboration.

I was born in Hong Kong. In 1998, I moved to Vancouver for studies and later co-established a family- owned business in Hong Kong and China with my older brother. At 18, I began as a sales trainee, and at 38, I was managing 5 locations and 23 franchises and became the second-highest decision-maker of the company.

In 2019, we transferred ownership to our capable staff and returned to Vancouver for our children's education. Since then, I've served as the Marketing & Sales Manager for an Interior Design Company.

I appreciate your consideration and look forward to discussing how I can align with your organizational needs.

I did not continue my education due to the need of running our family business when I was 18. However, I trust that my experience outstands many positions.