Customer Support Specialist with Healthcare & Revenue Cycle Experience
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Detail-oriented professional with experience in call center operations, patient coordination, and remote healthcare support. Skilled in handling high-volume communications, scheduling, resolving patient inquiries, and maintaining accurate documentation in compliance-driven environments including HIPAA.
Collections Representative at The CBE Group
Worked in a high-volume call center environment managing inbound and outbound calls related to customer accounts. Assisted individuals with account inquiries, payment processing, and setting up payment arrangements while maintaining accurate documentation in CRM systems. Consistently followed compliance standards and handled sensitive financial information while meeting productivity and performance expectations in a structured, metrics-driven environment.
Customer Service Representative at Grainger
Provided customer support by handling high-volume inbound calls from individuals and business clients. Assisted with placing orders, checking order status, and tracking shipments while resolving customer concerns efficiently. Utilized internal systems to maintain accurate account information and deliver timely, professional service in a fast-paced environment.
Med Surg Technician / Unit Coordinator
Supported hospital operations by coordinating patient flow, scheduling, and communication between departments. Managed high call volumes from patients and providers while maintaining accurate EMR documentation and ensuring HIPAA compliance. Played a key role in keeping unit operations organized and efficient in a fast-paced setting.
Travel CNA at Healthcare Resolutions
Provided support across multiple healthcare facilities, adapting quickly to new environments, teams, and workflows. Maintained consistent documentation and supported patient care needs while ensuring quality and compliance standards were met.
High School Diploma – Dunkerton High School
