Cynthia

Organized and dependable worker who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Medical Receptionist at Royal Victoria Hospital - Glen (2024-09 – Present)

• Coordinated communication between patients and medical staff to ensure seamless service delivery.
• Trained new reception staff on office protocols and software systems, improving team efficiency.
• Checked patient insurance, demographic, and health history to keep information current.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Advanced knowledge on various medical terminology and software.

Radiology Medical Receptionist at Radimed (2024-07 – 2024-09)

• Advanced knowledge of medical terms in radiology/ultrasound procedures.
• Registers patients into clinic.
• Answers phone calls.
• Books appointments.

Medical Receptionist at Brunswick Medical (2024-05 – 2024-07)

• Managed 4 to 6 Family Medicine Doctors.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Helped patients complete necessary medical forms and documentation.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

Customer Service Coordinator at Confort Elite (2022-10 – 2023-08)

• Developed strong working relationships with management and executive team through effective scheduling and communication skills.
• Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
• Set up caregiver's appointments with customers.

Customer Service Centre Representative at Akelius Canada (2022-01 – 2022-09)

• Coordinated communication between patients and medical staff to ensure seamless service delivery.
• Trained new reception staff on office protocols and software systems, improving team efficiency.
• Checked patient insurance, demographic, and health history to keep information current.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Advanced knowledge on various medical terminology and software.

High School Diploma – Laurenhill Academy (2012-06)