Emy D'amour

Processing client payments and managing invoicing. Handling emails, drafting and sending replies promptly, filing and archiving documents. Managing phone calls, taking messages, transferring calls and responding to client inquiries.

RECEPTIONIST - Pelletier déco surfaces

• Processing client payments and managing invoicing.
• Handling emails, drafting and sending replies promptly, filing and archiving documents.
• Managing phone calls, taking messages, transferring calls and responding to client inquiries.
• Directing visitors within the premises.

ADMINISTRATIVE ASSISTANT - Lévis Mazda

• Answering phone calls and transferring communications
• Welcoming and responding to client requests in person, by phone and by email
• Performing filing and management of administrative documents
• Carrying out basic bookkeeping tasks
• Opening and closing work orders
• Tracking statistics and client retention indicators
• Managing the company's social media accounts and publications
• Performing certain administrative tasks related to CNESST
• Supporting the company's daily administrative operations

DEPARTMENT MANAGER - Home Dépot Canada

• Training employees on internal procedures and working methods to streamline operations.
• Managing staff schedules: vacations, sick leave, absences.
• Supervising, coaching and evaluating a team of 6 employees.
• Collaborating with other managers and executives to direct workflow and support operations.

Graduation - Collège de Lévis (2016)

CÉGEP GARNEAU (2016 - 2019)