Cynthia S

Customer-focused professional with experience in administration, client service, communications, training, and business operations. Known for strong interpersonal skills, attention to detail, and the ability to manage multiple priorities in fast-paced environments. Experienced working with diverse clients, resolving issues, coordinating activities, and delivering high-quality service. Seeking opportunities in customer service, retail, reception, administrative support, or related roles.

Principal Consultant at Exceed Results Coaching Group (2019-01 – 2024-12)

• Worked directly with clients to identify needs, resolve concerns, and support personal and professional goals.
• Developed communications, presentations, training materials, and action plans tailored to client needs.
• Facilitated leadership development, communication, and professional growth initiatives tailored to individual client objectives.

Administrative Assistant / Security Support Advisor at Ontario Power Generation (2007-01 – 2018-12)

• Supported Emergency Management, Fire Protection, and Nuclear Security programs by coordinating activities, responding to stakeholder needs, managing information, and providing operational support in a fast-paced environment.
• Prepared reports, presentations, correspondence, briefing materials, and regulatory documentation for management and external stakeholders.
• Helped coordinate emergency preparedness and security exercises, drills, and activations by organizing logistics, communicating with participants, maintaining documentation, and preparing follow-up reports.
• Supported the Corporate Crisis Management and Communications Centre and Site Management Centre during emergency exercises and operational activities.
• Developed and updated procedures, guidelines, training materials, and operational documentation.
• Reviewed records, evaluations, corrective action plans, and operational information to identify issues, support compliance activities, mitigate operational risks, and contribute to continuous improvement initiatives.
• Collaborated with internal departments, regulators, contractors, and external stakeholders to coordinate project activities, resolve issues, monitor action items, and support operational objectives.
• Coordinated multiple concurrent activities, deadlines, stakeholders, and deliverables to support departmental objectives, including emergency exercises, training initiatives, and operational activities.
• Maintained electronic and physical records following information management requirements.

Program Quality Director at Toastmasters District 123

• Led volunteer teams and training initiatives supporting quality improvement and organizational performance objectives.

Division E Director at Toastmasters District 123

• Led volunteer teams, supported area directors, coordinated activities across multiple clubs, and monitored clubs' progress toward goals.

Area 81 Director at Toastmasters District 123

• Provided guidance, support, and performance feedback to club leaders to achieve goals.

Institutional Sales & Marketing Executive Assistant at Morgan Stanley Canada

Financial Consultant at Merrill Lynch Canada

Canada US Foreign Exchange Trader, Retail Markets at CIBC World Markets

Canadian Money Market Salesperson, Retail Markets at CIBC World Markets

Club Manager at Curves

Assistant Manager at Blockbuster Video

Bachelor of Arts (Honours) in Political Science – University of Windsor (2024-01 – 2026-06)

Bachelor of Arts in Liberal and Professional Studies – University of Windsor