Mahenur Islam

Customer-focused professional with 6+ years of experience assisting customers, resolving inquiries, and supporting daily operations in fast-paced environments. Strong communication, teamwork, and problem-solving skills with a commitment to delivering excellent customer service. Currently pursuing a Master's degree at the University of Windsor and seeking a part-time retail position.

Available: Monday, Wednesday, Friday, Saturday & Sunday.

Customer Service & Operations Associate - USBD Fashion LLC - Remote, USA

(2019-04 - 2026-04)

• Assisted customers with product inquiries, orders, returns, and account-related concerns.
• Provided friendly and professional support through phone, email, and online channels.
• Maintained accurate customer and transaction records.
• Resolved customer issues efficiently and followed up to ensure satisfaction.
• Collaborated with team members to support daily operations and service goals.
• Worked effectively in a fast-paced customer-focused environment.

Master of Management - International Accounting & Finance - University of Windsor

Bachelor of Business Administration - Finance - Bangladesh University of Business and Technology