Mahenur Islam
Customer-focused professional with 6+ years of experience
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About
Customer-focused professional with 6+ years of experience assisting customers, resolving inquiries, and supporting daily operations in fast-paced environments. Strong communication, teamwork, and problem-solving skills with a commitment to delivering excellent customer service. Currently pursuing a Master's degree at the University of Windsor and seeking a part-time retail position.
Available: Monday, Wednesday, Friday, Saturday & Sunday.
Experience
Customer Service & Operations Associate - USBD Fashion LLC - Remote, USA
(2019-04 - 2026-04)
- Assisted customers with product inquiries, orders, returns, and account-related concerns.
- Provided friendly and professional support through phone, email, and online channels.
- Maintained accurate customer and transaction records.
- Resolved customer issues efficiently and followed up to ensure satisfaction.
- Collaborated with team members to support daily operations and service goals.
- Worked effectively in a fast-paced customer-focused environment.
Education
Master of Management - International Accounting & Finance - University of Windsor
Bachelor of Business Administration - Finance - Bangladesh University of Business and Technology
