IT Specialist
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Dedicated and experienced IT Specialist with over 10 years of comprehensive expertise in IT and Cybersecurity. Proven ability and commitment to providing exceptional technical support to internal employees and external clients. Proficient in onboarding/offboarding processes, deploying devices, applying updates, and resolving technical issues while ensuring compliance with industry standards.
Systems Administrator | S01ve Cyber Solutions – Calgary AB. 10/2022 – Present
Systems administrator for a managed security service provider (MSSP), providing security as a service to small and medium size businesses in Canada and the US.
● Designed, configured, and maintained local area networks (LAN) and wide area networks (WAN) for over 50 users, ensuring seamless connectivity.
● Perform onboarding and offboarding tasks and manage user access for clients in Azure and OKTA
● Implemented internal security measures such as firewalls, intrusion detection systems, and regular security audits to safeguard network integrity.
● Manage the deployment and customization of Windows and Mac laptops, and mobile devices enhancing user productivity and satisfaction.
● Applied patches and updates to maintain system security, ensuring compliance with the organization's security policies.
● Provide advanced technical support for Microsoft Office 365 applications, resolving issues and optimizing user experience.
● Participate in incident, problem, and crisis management activities, swiftly resolving technical issues to minimize disruptions.
● Contribute to configuration, change management, and documentation activities, ensuring accurate records of system configurations and changes.
Technology Specialist | TELUS Communications – Calgary AB. 03/2018 – 09/2022
Provided advanced technical support and managed the IT infrastructure in a Telus call center environment.
● Provided frontline and advanced technical support to end users, ensuring seamless operation of desktop and mobile computing, communications, and network infrastructure.
● Responded to incident requests through the remedy ticketing system and provided support.
● Conducted upgrades, installations, and preventive maintenance tasks to uphold optimal system performance.
● Coordinated repair of computer software and hardware, collaborating with external vendors when needed.
● Created device images and software packages for deployment, streamlining system setup processes.
● Stayed updated with the latest security threats, attack vectors, and industry best practices through continuous learning and professional development.
System Analyst II | TELUS Communications – Calgary AB. 05/2012 – 03/2018
Supported migration of alarm force security to TELUS Smart home Security and provided technical expertise in developing the migration plan from an on-premise to cloud solution including implementation of plan.
● Developed documentation and procedures for operational support of TELUS Smart home security.
● Worked to build integration with pure fiber application network systems.
● Demonstrated proficient skills in analysis, testing and implementation of the account management application for TELUS smart home security System.
● Provided advanced system technical support.
● Managed vendor relationships and ensured appropriate levels of vendor support.
Technical Support Analyst | Shaw Communications - Calgary, AB. 09/2011– 05/2012
Offered high-quality implementation and technical support to end users through problem analysis and resolutions of escalated issues for both onsite and offsite users.
● Provided technical support over the phone and through chat, problem solving, troubleshooting company and third party equipment and devices ensuring excellent customer service.
● Provided support for email set up and server settings for various devices and offered remote access with client permission to fix email issues on their computers.
● Implemented disaster recovery, back-up procedures and control structures.
● Dispatched field technicians with clear instructions on trouble tickets for issues unresolved remotely.
● Recognized for authoring multiple help documents, and devising a foundation for aid databases to be adopted across the organization.
Network Support Analyst | Heineken International Company - Lagos, Nigeria. 05/2007– 07/2011
Supported Network infrastructure for HQ office in Lagos and administered the creation, maintenance, deletion of all digital IP based phones and PBX related services on phone system and server.
● Monitored and analyzed network traffic and system performance utilizing network management tools.
● Provided Tier II and III LAN/WAN troubleshooting including responding to ISP circuit performance issues.
● Took real time corrective actions to minimize system issues from impacting system performance and responding to outages or service degradation.
● Created and gave users permissions to network resources, files, folders and groups via MS Active Directory.
● Evaluated and recommended hardware/software to effect business solutions. Audited, tracked and reported on help desk tickets using ServiceNow in order to identify issues and resolve them more quickly.
BSc. Computer Science,
University of Ad0-Ekiti, Nigeria.
