David O Opeyemi

Detail-oriented cybersecurity professional dedicated to protecting organizations and the people they serve. Knowledgeable about the NIST framework and able to implement security controls to ensure compliance with international regulations related to data protection.

Experience with identifying threats, risks, vulnerabilities; security hardening; threat modeling, and incident escalation and response. Entry level in the use of Linux command line, SQL, and Python. Strong communication and problem solving skills. Recently completed Google Cybersecurity Certificate, a rigorous, skills-based program that covers key Cybersecurity knowledge and skills.

Information Technology Coordinator - The Bethania Group - Winnipeg, MB

(2021-03)

• Manage the daily IT operations of 7 Personal Care Facilities.
• Work collaboratively with a team to monitor the company's network (servers, switches, firewalls, over 65 computers, 35 Access Points).
• Manage phone technologies (Avaya, Voicemail servers, IP Office Application, Cellphone).
• Manage printer technologies (HP, Lexmark, Xerox, Samsung) and printer server.
• Perform weekly, monthly, periodic system updates on applications (Office365, Microsoft GP, F9, QHR).
• Triage, threat, and mitigate network and applications' hacking and virus infections.
• Triage and escalate network incidence to more than 5 Managed Service Providers.
• Perform and coordinate desktop support services of more than 85 users.
• Initiate, develop and work collaboratively to implement more than 7 IT projects.
• Responsible for onboarding and conducting training of new hires.
• Participate in high level management decision making processes on IT budgetary, hardware acquisition, assessment and implementation of IT roadmaps.
• Provide reports to the Chief Financial Officer, IT consultant, and management on IT incidences.

Business Management Expert - Shaw Cable Systems Inc. - Winnipeg, MB

(2011-12 - 2020-12)

• Works in different capacities (Technical support, Loyalty support, Base Management Expert, and Large Business Support 1).
• Supervise the floor (call centre) and handle team hurdles.
• Take escalations, handle high-risk customer's requests, and coach reps.
• Identify, collate, and report floor reps' pain points and conduct training where necessary.
• Conduct market research on competitors' pricing, marking strategies, product specifications, and increase revenue.
• Trained customer service representatives to properly handle, authenticate, and de-escalate customers' requests.
• Incident response and management - triaging, threat, escalation, followup.
• Participate in IT projects and conduct training for outsourcing companies.

Information Technology Officer - Computer PowerHouse - Lagos, Nigeria

(2008-12 - 2010-12)

• Works in different capacities as IT supervisor supervising more than 40 entry-level support staff and computer programmers.
• Monitor Network performance and operations to prevent virus attackers.
• Work collaboratively with the CEO to bid for IT contracts with the Federal Government of Nigeria.
• Work collaboratively with a team of four programmers to design, implement, and deploy the National Insurance Pension Windows-based applications.
• Conduct training and ongoing support for new hires, individual and corporate clients
• Prepare a monthly report on staff performance, revenue, and IT projects, amongst others.

Certificate - Cybersecurity - Google (2023-08 - 2024-11)

Master Degree - Educational Administration - University of Manitoba (2011-01 - 2014-06)

License - International IT Literacy - Computer Powerhouse International (2008-10 - 2008-10)

Bachelor Degree - Social Studies/Political Science - Tai Solarin University of Education (2005-01 - 2008-09)