David Seitz

Over 10 years in the digital analytics sector, driving customer experience strategies and team success, proficient in web development and CRM systems. Passionate about fostering client relations and mentoring teams. Significant career highlight includes planning and running multiple support and success departments from scratch.

Customer Success Director at AdButler (2025-05 – Present)

• Spearheaded a new success strategy targeting enterprise-level clients, resulting in a 20% market share increase within one year.
• Led a cross-functional team in implementing automated CRM tools, reducing the sales cycle by 15% and enhancing customer engagement.
• Assisted negotiation of key contracts with international partners, fostering strategic alliances that boosted global revenue by 10%.
• Mentored customer experience teams across three regions, enhancing skills and improving team performance through personalized training initiatives.
• Bridged divides between sales, success, and development teams, leading to reduced friction and increased project efficiency.

Customer Experience Department Head at DataTrue (2021-06 – 2025-12)

• Developed a comprehensive customer onboarding strategy that increased retention by 35% over two fiscal years.
• Collaborated with the product development team to launch multiple innovative analytics solutions, increasing new client acquisition by 25%.
• Streamlined employee training processes, utilizing advanced metrics to improve employee onboarding time by 30%.
• Cultivated long-term partnerships with stakeholders and key clients, leveraging interpersonal skills to enhance loyalty and retention.

Support Program Leader at Conexiom (2016-05 – 2020-01)

• Developed a Support & Success training program from scratch, increasing employee retention by 75% and reducing onboarding time by 40%.
• Led a team in updating existing CRM system, which improved customer data management and increased client follow-ups by 20%.
• Led weekly team management workshops for all departments, leading to increased efficiency and collaboration across all teams.
• Executed strategic customer engagement initiatives that expanded the customer base by 15% within a year.

BA in Theatre Arts – Sonoma State University (2003-08 – 2007-06)