Deanna Romeo

Learning & Development leader with 30+ years of experience designing, delivering, and managing enterprise training programs for ERP, HRIS, financial, healthcare, and business systems. Skilled in leading training strategies for major software implementations, process modernization, and digital transformation initiatives. Expert in full training lifecycle management including needs assessment, curriculum design, development, facilitation, evaluation, and sustainment.

Proven ability to support complex organizational change through structured learning strategies, adaptive instruction, and ensuring training readiness for new systems and redesigned business processes.

Learning & Development Specialist - Sobeys

(2022-02 - 2023-08)

Member of the Learning & Development team supporting several major initiatives: the conversion of Health & Safety Material Handling Equipment training to e-learning, and a company-wide implementation of SAP S/4HANA. Collaborated with Stream Leads and SMEs while managing relationships with stakeholders to ensure accurate and effective training delivery.

• Led curriculum management and development for Health & Safety Material Handling Equipment, transforming training from a handbook format into an online e-learning program.
• Worked closely with the Change Management Lead and Project Manager to build a cohesive learning methodology and resolve training-related challenges.
• Led facilitation for the Training Team, ensuring consistent delivery across regions.
• Directed development of SAP S/4HANA Training Curriculum, including PPTs, job aids, and evaluation forms under the Train-the-Trainer model.

Learning & Development Specialist - Sobeys

(2025-04 - 2026-08)

Worked within the Learning & Development Special Projects department to design and implement training curriculum for a major ERP upgrade and transformation, using the Train-the-Trainer model. Partnered with Stream Leads and SMEs while managing relationships with internal/external stakeholders to ensure alignment and successful training execution.

• Planned, developed, and oversaw training for two Canada-wide ERP transformation projects, from needs assessment through implementation, evaluation, and sustainment.
• Managed Instructional Designers and project timelines; collaborated with SMEs to define training requirements and ensure accuracy of learning assets.
• Partnered with the Change Management Lead and Project Manager to create a unified learning approach and address project-related challenges.
• Led facilitation of the Training Team across multiple regions.
• Lead development of all project training materials: PPTs, job aids, and evaluation tools.

Training Lead Specialist - Ministry of Health & Long-Term Care

(2021-02 - 2022-03)

Member of an Ontario-wide project implementation team responsible for developing and delivering training to Customer Service Agents, and Onsite Clinicians administering the COVID-19 vaccine across the province, supporting over 5,000 staff. Collaborated closely with SMEs and managed relationships with internal and external stakeholders to ensure accurate, timely, and effective training deployment.

• Developed the initial Training Curriculum Templates used across Customer Service and Clinical training streams.
• Managed, developed, and delivered Customer Service Training Curriculum, including Train-the-Trainer and end-user training for the Customer Service Desk responsible for booking vaccine appointments.
• Served as one of the Lead Trainers facilitating COVaxON Clinical Flow Training for Clinicians working at vaccination event sites throughout Ontario.

Lead Training Specialist - Scotiabank

(2021-02 - 2021-05)

Led the Training Strategy, Training Plan, and curriculum development for the rollout of a new Project Management User Interface. Partnered with Stream Leads to gather training requirements. Developed curriculum, course outlines, PPTs, self-guided materials, and online videos.

Training Lead - Walker Industries

(2019-12 - 2020-07)

Directed training strategy, playbook development, and delivery planning for the Oracle ERP implementation affecting 700+ staff. Collaborated with SMEs to define training requirements and ensure engaging delivery (in-class and remote). Built comprehensive Train-the-Trainer and end-user curriculum. Conducted evaluations to identify improvement opportunities.

Trainer, Technical Writer, Adoption Services - Softchoice Inc.

(2019-02 - 2019-12)

Delivered instructor-led, web-based, and in-person training for enterprise clients adopting Office 365 and Cisco Webex. Gathered customer training requirements and developed tailored curriculum (PPTs, user guides). Facilitated Train-the-Trainer and end-user sessions across multiple formats.

Training Lead / Curriculum Design Specialist - Humber College

Led training strategy for Oracle HRMS HCM Cloud/Taleo rollout (2,000 staff); managed developers and SME partnerships.

Credentialed Training Specialist - St. Joseph's Healthcare Hamilton

Delivered Epic Cadence role-based training, Train-the-Trainer, and Go-Live clinical support.

Instructional Designer - Finastra

Built call-centre training curriculum and virtual TTT programs for fintech support teams.

Department/Office Support Trainer - ArcelorMittal Dofasco

Redesigned administrative workflows for Security Department. Trained staff on new processes and role expectations.

Training & Curriculum Design Specialist - Ministry of Community & Social Services

Developed curriculum and scripts for Disability Adjudication modernization; delivered TTT.

Instructional Assistant - McMaster University

Built Avenue to Learn course shell for a new Master's program. Produced video-based learning content.

Mosaic Project, Training & Development Officer - McMaster University

Developed UPK-based online curriculum for Oracle PeopleSoft rollout affecting 15,000+ users.

ITS Support & Training - City of Hamilton

Provided technical support and developed training guides for corporate clients.

Curriculum Designer - cfactor Works

Created training plans, curriculum, user guides, and Train-the-Trainer scripts for custom HR software.

Curriculum Designer - Rogers Media

Developed training curriculum and delivered end-user training for the S4M Broadcast Media application.

IT Training / Learning & Development - AmerisourceBergen

Created ERP and web-based training materials including videos, scripts, and quick reference guides.

ITS Support & Training - City of Hamilton

Provided technical support and developed instructor-led training guides.

Curriculum Designer - Manulife Financial

Developed training for Customer Service process transition during offshore migration.

Curriculum Designer - Shell-Pennzoil

Updated SAP-CRM training curriculum for CSR implementation.

Help Desk Support Analyst - Horizon Utilities

Managed IFS ERP support centre; produced reports and process documentation.

File Clerk / Process Trainer - City of Hamilton

Supported Ontario Works file room reorganization and trained staff on SDMT processes.

IT Training Specialist - Loblaw Companies Ltd

Delivered Clarity Timesheet training to 400 staff including executives; updated user and facilitator guides.

IS Trainer / Technical Writer - Apotex Pharmachem

Developed training

BA - Adult Education - Brock University

Diploma - Education - Niagara College