Deepak Pande

Results-driven transportation and logistics professional with 5+ years of direct industry experience spanning fleet operations, dispatch coordination, carrier management, and KPI reporting. Proven track record supporting 24/7 operations, coaching front-line dispatch and driver teams, and delivering data-driven process improvements that reduce service disruptions and drive on-time performance. Adept at working with TMS platforms (TMW, Samsara), building operational dashboards, and collaborating cross-functionally with customers, carriers, and internal stakeholders.

Seeking to bring operational insight and leadership depth to the Transportation Operations Manager II role at Canada Cartage.

Operations Analyst – Transportation & Logistics - Gigg Express - Mississauga, ON

(2018-07 - 2023-07)

• Monitored and analyzed fleet performance, routing efficiency, fuel consumption, and cost trends across a multi-vehicle operation, ensuring service levels consistently met customer SLAs.
• Built weekly KPI dashboards (on-time delivery, asset utilization, SLA compliance) for management, enabling data-backed operational decisions and early identification of service gaps.
• Collaborated directly with dispatch teams and drivers to optimize load planning, route allocation, and shift coverage, reducing service disruptions across a high-volume transportation environment.
• Conducted root-cause analysis on service failures and incidents, translating findings into corrective workflow improvements that decreased repeat disruptions.
• Used TMW and Samsara fleet management systems to generate actionable operational reports and support dispatch decision-making in real time.
• Supported system upgrades and digital adoption initiatives, including hands-on user training for dispatch and operations staff on new tools and processes.
• Coordinated with 3rd-party carriers and cross-border operations, managing scheduling requirements and maintaining up-to-date records within the TMS.

Business Analyst (Contract) - Transamerica - Toronto, ON

(2023-10)

• Led cross-functional requirements gathering sessions with stakeholders to support workflow improvement initiatives, translating operational needs into documented processes and system solutions.
• Developed dashboards and reports in Power BI and Excel to support leadership decision-making, tracking key performance indicators and customer retention metrics.
• Coordinated UAT cycles, tracked defects in Jira, and communicated change impacts to operational teams — ensuring smooth platform transitions with minimal disruption.
• Trained new associates on internal systems and operational best practices, supporting onboarding consistency across teams.
• Prepared BRDs, SOPs, and process documentation to standardize workflows and reduce operational ambiguity.

Guest Experience Leader - McDonald's

(2018-01 - 2018-07)

• Oversaw daily operations during peak hours, managing staff scheduling and real-time adjustments to maintain service quality and throughput.
• Reduced order delays by 10% through proactive workflow optimization and targeted team coaching on customer issue resolution.
• Maintained 90%+ customer satisfaction scores while ensuring compliance with safety, hygiene, and brand standards.

Postgraduate Diploma - Business Development & Operations Management - Seneca College (2017 - 2018)

Bachelor of Science (B.Sc.) - Indraprastha University (2012 - 2016)

Certificate - Guide to Cybersecurity - Udemy