Customer service representative
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I am a Bachelor of Commerce graduate currently pursuing a program in Business Management specializing in Human Resources at Lambton College. With a year of experience in the BPO sector and six months in logistics, I have gained valuable insights into customer service and supply chain management.
Throughout my academic and professional journey, I have developed a strong foundation in business principles and practices, including accounting, economics, and organizational behavior. I am also proficient in using various software tools for data analysis and project management.
As I continue to pursue my education and career goals, I am passionate about exploring opportunities to apply my skills and knowledge to drive business growth and foster a positive workplace culture. I am a quick learner, adaptable, and possess excellent communication and interpersonal skills.
Delivered personalized guidance for over 250 drivers daily to ensure resolution of account-related issues within 24 hours, achieving an average customer satisfaction score of 97%.
Devised tailored strategies to streamline customer queries for driver account management, improving service efficiency by 35%.
Collaborated closely with manager to elevate KPI performance and ensure customer requirements met, leading to a 25% increase in the service level percentage.
Exceeded daily target of over 500 customer inquiries with a CSAT score of 90% & zero severe escalations, leading to 5-star customer feedback rating.
