Deidre

Adaptable Front Desk Receptionist with experience in a variety of industries and a history of success in providing exceptional customer service.

Experience in managing all facets of front office administration, including handling multi-line phone systems, managing schedules, and maintaining reception and waiting areas. Hands-on skills in using applications such as MS Office, Veterinary Software, Social media to facilitate daily office operations.

Receptionist at Truro Veterinary Clinic (2023-06 – 2026-03)

• Greet persons entering the establishment, determine nature and purpose of visit, direct or escort them to specific destinations.
• Taking in medical records/history for the veterinary technicians as well as going over the relevant history and initial complaints with the veterinarian.
• Responsible for keeping in correspondence via email and fax with other hospitals and clinics regarding patient records, referrals, and insurance as well as requests for appointments and filling medications per DVM's orders then documenting any and all communications in client/patient accounts.
• Reconciling beginning and end of day transactions and processing payments and handling collections.
• Operate telephone switchboard to answer, screen, or forward calls.
• Receive payment and record receipts for services.
• Transmit information or documents to customers, using computer, mail, or fax machine.

Receptionist at Pro Tx (2022-04 – 2022-10)

• Scheduling appointments in accordance with established procedures
• Checking in/discharging patients, updating patient charts, retrieving prescriptions, and invoicing
• Working patiently with distressed, frustrated, or disgruntled clients, resolving conflict 100% of the time
• End of day deposit
• Maintain a clean environment
• Process payments through insurance portal
• Laundry

Restaurant/Banquet Server at Brightwood Gold Course (2021-04 – 2026-03)

Casual- Part time work

• Quickly developed relationships with customers, and maintained positivity while servicing up to 3 tables during prime-time hours
• Learned up-to-date knowledge of the menu and specials of the day to proactively recommend appetizers and main courses to diners
• Delivered prompt, accurate service while simultaneously assisting bartenders on an as-needed basis
• Wash, dry, and store utensils, dinnerware, cooking ware, baking ware, and appliance parts
• Adhered to and complied with 100% of food safety standards. Maintained a clean kitchen with 0 accidents or incidents

Receptionist at Cobequid Animal Hospital (2020-06 – 2022-07)

• Greet persons entering the establishment, determine nature and purpose of visit, direct or escort them to specific destinations.
• Taking in medical records/history for the veterinary technicians as well as going over the relevant history and initial complaints with the veterinarian.
• Responsible for keeping in correspondence via email and fax with other hospitals and clinics regarding patient records, referrals, and insurance as well as requests for appointments and filling medications per DVM's orders then documenting any and all communications in client/patient accounts.
• Reconciling beginning and end of day transactions and processing payments and handling collections.
• Operate telephone switchboard to answer, screen, or forward calls.
• Receive payment and record receipts for services.
• Transmit information or documents to customers, using computer, mail, or fax machine.

Receptionist at Cobequid Animal Hospital (2017-03 – 2019-08)

• Greet persons entering the establishment, determine nature and purpose of visit, direct or escort them to specific destinations.
• Taking in medical records/history for the veterinary technicians as well as going over the relevant history and initial complaints with the veterinarian.
• Responsible for keeping in correspondence via email and fax with other hospitals and clinics regarding patient records, referrals, and insurance as well as requests for appointments and filling medications per DVM's orders then documenting any and all communications in client/patient accounts.
• Reconciling beginning and end of day transactions and processing payments and handling collections.
• Operate telephone switchboard to answer, screen, or forward calls.

Receptionist at Bedford South Veterinary (2014-08 – 2017-03)

• Greet persons entering the establishment, determine nature and purpose of visit, direct or escort them to specific destinations.
• Taking in medical records/history for the veterinary technicians as well as going over the relevant history and initial complaints with the veterinarian.
• Responsible for keeping in correspondence via email and fax with other hospitals and clinics regarding patient records, referrals, and insurance as well as requests for appointments and filling medications per DVM's orders then documenting any and all communications in client/patient accounts.
• Reconciling beginning and end of day transactions and processing payments and handling collections.
• Operate telephone switchboard to answer, screen, or forward calls.
• Receive payment and record receipts for services.
• Transmit information or documents to customers, using computer, mail, or fax machine.

Real Estate Appraiser at Mari Tech Appraisals (2009-12 – 2013-07)

• Reviewed and analyzed market data trends property tax records and other relevant data.
• Developed accurate property valuations for single family homes condominiums and duplexes.
• Worked closely with team to ensure highest organizational standards were met or exceeded.
• Managed deadlines and provided timely and rigorously reviewed value opinions.
• Inspected more than 100 properties a year.
• Successfully completed an average of three continuing education classes each year.

BBA – University College of Cape Breton (1997-09 – 2002-12)