Delphine Lache

Bilingual Technical Support Specialist - Teleperformance - Ontario, Canada

(2023-07 - 2024-09)

Delivered bilingual technical support to customers, troubleshooting hardware, software, and connectivity issues across multiple platforms.

Assisted clients in [languages you speak], ensuring clear communication and effective problem resolution.
Guided customers through step-by-step technical solutions, reducing downtime and improving user satisfaction.
Documented cases, escalations, and resolutions in accordance with company protocols and service-level agreements (SLAs).
Provided exceptional customer service, building trust and maintaining professionalism in high-pressure situations.
Collaborated with team members and supervisors to meet performance targets, including first-call resolution and customer satisfaction scores.

Bilingual Care Specialist - Emirates Airlines Medical Clinic - Dubai, UAE

(2021-03 - 2023-03)

Administered vaccinations as part of the clinic's vaccination pilot program, ensuring safe handling, accurate dosage, and patient comfort.

Conducted medical assessments for cabin crew and aviation personnel, supporting compliance with Emirates Airlines' health and safety standards.
Delivered bilingual patient care and customer service, effectively communicating procedures and addressing concerns for a multicultural workforce.
Reviewed, verified, and maintained medical records and documentation in compliance with regulatory and confidentiality requirements.
Coordinated with healthcare providers to support fitness-to-fly clearances and crew health readiness.
Assisted with health screenings and preventive care initiatives, contributing to crew wellness and operational safety.
Acted as a cultural liaison, ensuring trust and clear communication between medical staff and aviation personnel in [languages you speak].

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