Dhaliwal Virpal

Recent business graduate seeking to gain valuable and long term work experience within growth oriented atmosphere by fully utilizing my customer service experience and great interpersonal communication skills along with a confident approach and professional attitude.

Office Admin Assistant at King truck loan & Leasing INC. (2024-10 – Present)

• Maintain and organize files, both physical and electronic, ensuring easy access to information.
• Assisting Clients with private mortgages and send all the documentation to the lawyers for the processing.
• Provide customer support by responding to inquiries and resolving issues in a timely manner.
• Proofread documents for accuracy and clarity before distribution.
• Perform general clerical duties such as scheduling appointments, managing calendars, and handling correspondence.
• Respond to customer inquiries via phone, email in a timely and professional manner
• Identify and assess customers' needs to achieve satisfaction
• Provide accurate, valid, and complete information to customers.
• Maintain a high level of professionalism and empathy with customers.
• Team player and collaborate with other team members to ensure customer satisfaction

Crew member at lazeez shawarma (2022-01 – 2024-10)

• Managed cash and credit card transactions by processing POS system.
• Assigned work tasks & coordinated activities of dining room personnel to provide prompt and effective service to patrons.
• Monitoring and improving the performance of teams and individual employees.
• Verifying the quality of all work performed to meet demanding targets.
• Eliminating customer service issues by quickly resolving disputes and correcting problems.
• Maintaining excellent attendance record, consistently arriving to work on time.
• Devoted special emphasis to punctuality and worked to maintain an outstanding attendance record, consistently arriving at work ready to start immediately.

IELTS tutor at skyline institute (2021-01 – 2021-09)

• Provided voluntary tutoring services to students struggling with the language proficiency test.
• Developed strong relationships with management by collaborating socially and interactively.
• Gained management and administrative experience by working closely with the faculty.
• Assisted in screening and interviewing candidates for the tutor position before moving to Canada.

Diploma in business – loyalist college (2022-01 – 2023-08)