Dima Yasin Awadallah

High performing Administrative Assistant with a background in hospital administrative functions. Organized and keen to be the central backbone to a busy facility. Enjoys communicating within teams, with patients and families. Believes organized systems and strong empathetic communication are essential to optimal organization performance.

Copy Centre Representative at Staples (2023-08 – Present)

Copy Centre Representative position

Parent Liaison at Al-Wafaa & Al-Forsan Kindergarten (Charter Schools) (2022-08 – 2023-05)

Parent Liaison role managing parent relations and school coordination

• Liaised with and supported parent groups, such as the Parent Council, including organizing workshops for parents in consultation with school staff and outside agencies
• Handled initial parental concerns; recorded, solved and directed to appropriate school colleagues for support in order to close the concern
• Reached out to families where the school has concerns including attendance issues
• Attended teacher/parent meetings and translated as necessary
• Supported the Registrar by taking school tours with prospective families and answered questions
• Coordinated with parents to submit required documentation for applications and registrations
• Facilitated orientation and induction of new families
• Liaised with the Facilities Manager to ensure the school is always presentable and prepared

Receptionist at Al-Wafaa & Al-Forsan Kindergarten (Charter Schools) (2021-10 – 2022-08)

Receptionist managing front desk operations and parent communications

• Greeted all incoming students, families and guests respectfully and professionally
• Answered phone calls in a pleasant, informed manner to provide information
• Assisted in all aspects of maintaining a professional reception area
• Directed incoming phone calls to the appropriate staff member in a timely manner
• Developed a positive, welcoming, tidy and caring environment in the reception area
• Assisted with all forms of communication with parents and the community
• Entered information or data into the school information system

Admin Assistance at Al-Wafaa & Al-Forsan Kindergarten (Charter Schools) (2021-08 – 2021-10)

Administrative assistance supporting school operations

• Responded to walk-in, telephone and email enquiries from parents and public
• Received parcels, deliveries and arranged for special deliveries for events when necessary
• Used Microsoft Office 365 to help support the school's administrative team
• Supported with all administrative duties such as photocopying, scanning and filling
• Assisted with impromptu student/parent support, Distributed materials and messages
• Applied and respected data protection and confidentiality
• Worked to achieve deadlines in a calm and confident manner when under pressure
• Assisted with school events such as parent open days and school performances

Covid Screener at Abu Dhabi Corniche Screening Tent (2021-02 – 2021-05)

Volunteer medical screener during COVID-19 pandemic

• Volunteered with the medical team doing PCR tests
• Followed strict sanitation protocols and completed timely documentation

Patient Relation Executive at NMC Specialty Hospital (2018-01 – 2019-09)

Patient relations management in hospital setting

• Supported a multidisciplinary approach to ensure patient is provided with optimal service
• Provided a high level of customer service to the patients; Interacted with clients in a professional and personal manner
• Responded to questions according to regulatory protocols
• Maintained client schedule at clinics that have pre-scheduled appointment times
• Assisted in accurate and legible documentation of clinic form
• Assured every client is signed in and has completed required clinic paperwork
• Checked consent/ insurance form for completeness and legibility
• Communicated effectively with clients regarding needed information
• Responded to urgent customer needs in a timely and professional manner
• Made recommendations and implemented process improvements
• Participated in fostering a safe workplace

Customer Service Representative at Sheikh Khalifa General Hospital (2016-11 – 2017-12)

Customer service and appointment coordination

• Coordinated the muti-line phone system and booked appointments for patients

Medical Insurance Officer at Joie de Vivre Insurance Brokerage (2012-01 – 2013-10)

Medical insurance policy administration and underwriting

• Responsible for the overall performance of Group Medical Insurance department
• Liaised with the Prospective clients, Sales Staffs and Insurance companies
• Reviewed and collated information pertaining to a company's medical situation, Employee groups and past claims experience to prepare technical data for underwriting new policies, renewals and amendments of group contracts
• Invited for renewal with necessary amendments in the rates and benefits with coordination from Insurance companies and prepared the technical analysis & premium analysis
• Coordinated with sales to obtain other information needed to make underwriting decisions
• Managed and supported the day-to-day activities of quotation enquiries & arrangement, follow up on the submitted quotations, Policy processing

M.B.B.S in Bachelor of Medicine and Surgery – Misr University for Science & Technology (2000 – 2006)

Postgraduate Diploma in Healthcare & Hospital Management – AUC (2015 – 2016)