Dion Malden

Accomplished operations manager with over 15 years of experience overseeing logistics, supply chain, and event operations. Proven track record of streamlining processes, managing multi-million dollar budgets, and leading cross-functional teams to achieve efficiency improvements. Skilled in inventory control, vendor management, and process optimization, with a strong focus on delivering results in fast-paced environments.

Holds a Bachelor of Commerce in Supply Chain and a B.Sc. in Science & Education, bringing strong analytical and organizational skills to drive continuous improvement.

General Manager at Emelle's Catering (2020-11 – 2026-01)

• Oversee all operational, logistical, and financial aspects of a full-service catering business
• Lead a team of event planners, chefs, and service staff, managing recruitment, training, and scheduling to meet event demands
• Negotiate and manage vendor contracts and budgets, implementing procurement strategies that reduce costs by approximately 15%
• Implement new inventory tracking and scheduling systems to improve efficiency and minimize waste

Operations Manager at Phantom Couriers (2019-07 – 2020-12)

• Designed and implemented standardized operating procedures (SOPs) for dispatch and courier operations, boosting productivity and improving on-time delivery rates by 15%
• Managed daily logistics for a fleet of delivery vehicles, optimizing routes and schedules to maximize efficiency and reduce costs
• Led a team of dispatchers and drivers, overseeing hiring, training, and performance management to maintain high service standards

Owner / Operator at Big Red Chair Events (2008-02 – 2013-01)

• Founded and managed a full-service event planning business, coordinating all logistics and operations for corporate and social events
• Negotiated vendor contracts and managed budgets, optimizing costs while ensuring high-quality service delivery
• Supervised event production including equipment rental coordination, site setup, and staff scheduling to ensure seamless execution
• Developed marketing strategies and client proposals to expand the customer base and drive revenue growth

Operations Manager / Purchaser at Special Event Rentals (2002-11 – 2007-01)

• Directed purchasing and inventory management for a large event rental company, overseeing procurement of tents, tables, chairs, and other equipment
• Negotiated supplier contracts and pricing, achieving cost savings and ensuring timely delivery of supplies
• Led an operations team responsible for event logistics, including setup, delivery, and maintenance of rental equipment
• Implemented an inventory control system to track assets, reduce losses, and improve utilization

Operations Manager at A&B Party Time Rentals (1998-03 – 2002-11)

• Oversaw daily operations of a party rental company, managing order processing, inventory control, and delivery logistics
• Implemented process improvements for equipment maintenance and inventory tracking, reducing downtime and losses
• Supervised warehouse and delivery staff, handling scheduling, training, and performance management to ensure efficient service
• Coordinated with the sales team to fulfill large event orders, enhancing customer satisfaction and supporting business growth

Bachelor of Science in Science & Education – University of Calgary (2006)

Bachelor of Commerce in Commerce – University of Alberta (2003)