Shanna Zevallos

Accomplished Operations and Customer Care Manager with over 12 years of experience overseeing large-scale facilities and maintenance operations. Expert in leading multi-disciplinary teams—including handymen, cleaners, and supervisors—to deliver exceptional service in high-traffic, 24/7 environments. Proven track record in operational oversight, performance management, and maintaining rigorous health and safety compliance.

Operations Manager - Toronto, ON

(2023-02 - 2026-02)

• Led end-to-end service operations across multiple high-volume facilities, ensuring high levels of customer satisfaction.
• Managed and mentored a workforce of 30+ employees, including supervisors and team leads, to achieve performance goals.
• Conducted regular site inspections and audits to identify trends and implement service quality enhancements.
• Acted as the primary point of contact for resolving service concerns and handling escalated inquiries with empathy.
• Managed payroll, timesheets, and overtime controls while ensuring strict adherence to company and client requirements.

Supervisor - Bee Clean - Toronto, ON

6 Years

• Supervised daily maintenance operations within high-traffic commercial properties.
• Served as the primary on-site contact for tenants, clients, and property management.
• Developed shift schedules, coordinated third-party contractors, and enforced workplace safety standards.
• Managed supply procurement and equipment readiness to maintain operational efficiency.

Cleaner - Bee Clean - Toronto, ON

Early Career

• Provided detailed cleaning services and assisted with staff onboarding and safety training.

Project Management Professional (PMP)