InRoom Dining Server — 1 Hotel / 1 Kitchen Toronto - 5 stars Hotel / Restaurant
Toronto, Canada — Jul 2022 - Sep 2022
- Provide welcoming customer service by sharing information about restaurant offerings, including personal recommendations.
- Take customer orders accurately, answer questions and advise on menu choices.
- Be familiar with the different menus offered by the hotel/restaurant, including dish descriptions, potential allergens and pairing recommendations.
- Handle special customer requests, such as specific diets, allergies, culinary preferences or dietary restrictions.
- Deliver meals directly to guest rooms, ensuring punctuality of deliveries and careful presentation of meals.
- Contribute to a positive team environment by reinforcing good morale, respect and integrity towards other team members.
- Assist with restaurant closing procedures by cleaning tables, chairs, and work surfaces. Properly store cutlery, glassware, and dishware in designated areas.
- Collaborate with the kitchen team, bartenders, and other servers to ensure effective coordination of service.
Hotel Front Desk — Domaine de la Forêt d'Orient - 4 stars Hotel with restaurant, Golf and SPA
France, Rouilly-Sacey — Feb 2022 - May 2022
- Communicate and adapt to each customer's needs using clear, professional language.
- Respond to all customer requests, whether in person, on the websites or by telephone.
- Communicate effectively with all staff (restaurant, SPA or management).
- Check-in and check-out guests/groups, calculate charges and receive payments.
- Investigate and resolve complaints and claims, ensuring customer satisfaction.
- Provide general information on local points of interest.
- Maintain full knowledge of all hotel offerings (rooms, golf offers, menu...).
- Comply with emergency and safety procedures.
- Sell golf store and regional products.
- Monitor and maintain cleanliness, hygiene and organization of assigned work areas.
- Assist other employees to ensure adequate coverage and prompt service.
Night Auditor — Domaine de la Forêt d'Orient - 4 stars Hotel with restaurant, Golf and SPA
France, Rouilly-Sacey — Aug 2021 - Nov 2021
- Control the till and complete balance sheets and till reports.
- Use of an electronic payment terminal for all transactions.
- Perform light housekeeping and cleaning duties.
- Ensure security by performing one closing and several security rounds.
- Collect all meal trays left by customers on each floor.
- Prepare breakfast in compliance with all food presentation standards.
