Elisa

Detail-oriented and highly organized Scheduler with experience managing high-volume scheduling, coordinating security staff assignments, and handling administrative operations in fast-paced environments. Skilled in Microsoft Outlook, Excel, Word, scheduling software, customer service, and conflict resolution. Strong communication and multitasking abilities with a proven record of ensuring complete site coverage and operational efficiency.

Scheduler - Allied Universal - Calgary, AB

Part-Time | Present

• Prepare, manage, and coordinate schedules for security guards across multiple client sites and zones.
• Ensure all shifts are fully staffed according to operational and client requirements.
• Use scheduling software and databases to update employee schedules, availability, and shift changes accurately.
• Respond to urgent and last-minute staffing requests while maintaining operational efficiency.
• Communicate professionally with guards, supervisors, clients, and management through phone calls and emails.
• Monitor employee attendance, shift coverage, and overtime requirements to support smooth operations.
• Resolve scheduling conflicts and arrange replacements for call-outs and emergency coverage.
• Generate and maintain daily operational reports with strong attention to detail and accuracy.
• Perform high-volume data entry while ensuring scheduling records remain current and organized.
• Collaborate closely with the Operations and HR teams regarding staffing updates and scheduling requirements.
• Assist with employee engagement, accommodation requests, and assignment coordination.
• Maintain confidentiality and professionalism when handling employee and client information.
• Demonstrate excellent multitasking, time management, and problem-solving skills in a fast-paced environment.

Security Guard - Backwoods Security Services - Calgary, AB

(2023)

Seasonal – Calgary Stampede 2023

• Conducted regular patrols and monitored premises to ensure safety and security.
• Responded promptly to emergencies and suspicious activities.
• Monitored entrances, surveillance systems, and secured access points.
• Provided excellent customer service while maintaining site safety.

Event Security Guard - Cirque du Soleil - Calgary, AB

• Managed crowd control and monitored event access points.
• Assisted with incident response and ensured participant safety.
• Supported traffic management and parking operations.
• Responded quickly to alarms and emergency situations.
• Delivered professional customer service to event attendees.

Master of Computer Applications (MCA) (2017 - 2017)

Bachelor of Computer Applications (BCA) (2015 - 2015)