Ella Cole

Detail-oriented healthcare administrative professional with over two years of clerical experience across hospital and community health settings. Proficient in patient registration, scheduling, electronic health records, and chart preparation, with strong medical terminology knowledge and accurate data entry skills. Demonstrated ability to manage competing priorities while delivering compassionate, person-centred service in fast-paced clinical environments.

Administrative Support / Health Unit Aide - Saanich Health Unit – Island Health - Victoria, BC

(2024-10)

• Provide reception and clerical support to 40+ health professionals, including patient intake, registration, chart preparation, and referral processing.
• Coordinate 120+ appointments weekly, complete reminder calls, and manage scheduling changes.
• Respond to high-volume telephone and in-person inquiries, directing requests as needed.
• Enter and maintain patient data in electronic health records with exceptional accuracy while managing frequent interruptions.
• Maintain strict compliance with privacy legislation and confidentiality standards.

Public Health Liaison Clerk - Mother-Baby Unit, Victoria General Hospital – Island Health - Victoria, BC

(2025-04)

• Register patients and process discharge documentation using hospital information systems.
• Liaise with hospital staff, public health teams, and community providers to support continuity of care.
• Ensure timely and accurate transfer of patient information and documentation.

Pharmacy Technician / Compliance Packaging Specialist - Shoppers Drug Mart - Victoria, BC

(2024-04 - 2024-09)

• Processed and triaged 300+ prescription orders daily with strong attention to detail in a fast-paced clinical setting.
• Registered patients, updated electronic records, and verified health card information.
• Prioritized competing demands independently while delivering attentive, respectful customer service.

Community Support Worker - Optional Rehabilitation Services (OPTIONS) Inc. - Calgary, AB

(2022-07 - 2022-08)

• Supported clients with complex mental health needs in a dynamic, rapidly changing environment.
• Maintained accurate client documentation, including care plans, service records, and safety notes.
• Built positive relationships with clients and families through compassionate, person-centred care.

Pharmacy Assistant - Country Grocer Pharmacy - Salt Spring Island, BC

(2021-06 - 2021-08)

• Assisted with prescription processing, record filing, and front-line customer service.

Bachelor of Health Sciences (Honours) - Health Sciences - Queen's University (2019-09 - 2023-06)