Blessing Ekunwe

Friendly front-counter worker with experience greeting visitors, answering questions and keeping accurate records in retail, clinic and hospital settings. Served more than 100 customers a day at Chatime and answered about 60 calls a day at a family medicine clinic. Respectful with people from many backgrounds and careful with personal information. Lives in Vaughan and studies Psychology at York University.

Research Assistant - York University - Toronto, ON

(2026-09)

• Helped prepare abstracts, manuscripts, PowerPoint presentations and lay summaries, turning complex research into clear information for both experts and the public.
• Analysed research articles to find key trends, risk factors and challenges in disease prevention, diagnosis, treatment adherence and access to health care.
• Supported future grant proposals by summarizing existing evidence and identifying gaps in research on barriers to treatment uptake.
• Presented research findings at team meetings and scientific meetings.

Customer Service Associate - Trail Appliances - Calgary, AB

(2025-08 - 2025-09)

• Communicated clearly and patiently with customers from many different backgrounds, listening carefully to understand what they needed.
• Answered customer questions and gave quick, accurate answers.
• Used the store's computer systems to look up customer information, process transactions and keep accurate records.
• Worked with team members and other departments to look into customer issues and solve them quickly.

Medical Office Assistant - The Rock Medical Center - Calgary, AB

(2025-05 - 2025-08)

• Greeted patients at the front desk, completed check-in and intake, and entered their information accurately into the clinic's electronic records system.
• Answered about 60 calls a day and handled front-desk questions, helping people get the information and appointments they needed.
• Booked and changed appointments and managed calendars for 3 physicians to keep each clinic day organized.
• Protected patient records and personal information in all administrative tasks, following the clinic's privacy procedures.
• Followed up with pharmacies and laboratories on prescriptions and test requisitions, so patient requests kept moving between providers.

Customer Service Representative - Chatime Canada - Toronto, ON

(2024-02 - 2025-04)

• Served more than 100 customers a day, answering questions and resolving concerns calmly during busy shifts.
• Kept accurate records to support daily store operations.
• Trained 5 new team members on service standards and daily procedures.

Administrative Assistant - Suyi Hospital - Benin City, Nigeria

(2017-07 - 2019-09)

• Kept patient records organized and up to date so staff could find them easily.
• Scheduled patient appointments for the hospital.
• Protected confidential patient information in all record-keeping work.

Bachelor of Arts (Honours) - Psychology - York University (2028)