Emmanuel
Helpdesk Technician / IT Support
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About
IT Technician with hands-on experience in computer maintenance, systems and network administration, and PowerShell scripting. Holder of a Professional Bachelor's degree in Systems and Network Administration (IAI-TOGO), certified CompTIA Network+ and Fortinet NSE 1 & 2, currently preparing for CompTIA Security+. Author of a complete home lab of 10 documented projects (AnjouTech) covering Active Directory, GPO, Microsoft 365, VPN, GLPI, and Windows security.
Bilingual
French/English, immediately available.
Experience
Freelancer — Systems Administration - OMI CONSULTING - Lomé, Togo
(2020-01 - 2024-12)
- Development of PowerShell scripts for automating systems administration tasks
- Support and maintenance of client IT infrastructures
Intern — Systems and Network Administration - Ingénieurs et Experts - Lomé, Togo
(2019-01 - 2020-12)
- Deployment of a Remote Desktop Services (RDS) solution on Windows Server 2012 R2
- Configuration and administration of Windows servers
Intern — Computer Maintenance - NIT SARL U - Lomé, Togo
(2018-01 - 2019-12)
- Installation and configuration of Windows operating systems
- Diagnosis and repair of hardware failures (RAM, hard drive, Wi-Fi card)
- Preventive and corrective maintenance of IT equipment
Education
Professional Bachelor's Degree - Systems and Network Administration - Institut Africain d'Informatique (IAI-TOGO) (2016-01 - 2020-12)
High School Diploma - Lycée de Bè-Kpota (2016-01 - 2016-12)
