Michael Onyedika

IT support-focused technology professional experienced in diagnosing and resolving application, cloud, database, and workflow issues. Strong in root-cause analysis, technical documentation, issue communication, and validating reliable fixes. Hands-on with Microsoft Azure, AWS, Microsoft Fabric, SQL Server, Git/GitHub, Docker, Excel, Power BI, and Python, with a practical and service-oriented approach to technical problem solving.

Technical Operations & Application Support - AMDARI CANADA - Remote

(2026-04 - 2026-06)

• Diagnosed and resolved technical issues across Python, SQL, cloud, and application workflows, isolating root causes and validating corrective actions before handoff.
• Supported Azure- and AWS-based environments using Git/GitHub, Docker, MLflow, and Streamlit; investigated configuration and workflow failures and restored reliable operation.
• Maintained clear troubleshooting notes, technical procedures, and resolution documentation to improve repeatability and support efficient team handoffs.
• Communicated issue status, findings, and recommended actions clearly to technical and non-technical stakeholders, escalating unresolved problems with documented context.

Freelance Technical Solutions & Application Support - CYBERHEDGE - Remote

(2024-07 - 2024-12)

• Troubleshot repository, configuration, data, and application-workflow issues across Git/GitHub and Jupyter environments, documenting reproducible steps for resolution.
• Diagnosed execution failures and data-integrity problems affecting workflow reliability, implemented corrective actions, and validated results before completion.
• Maintained organized version-controlled repositories and project environments, resolving setup and workflow problems and documenting technical requirements for consistent reuse.
• Supported deployment of technical solutions into production workflows, validated outputs after deployment, and documented setup, testing, and recovery steps.

Diploma - Data Science and AI Specialist - Canadian Business College (2025 - 2026)

B.Sc. - Microbiology - Abia State University (2020)