Michael Onyedika

HELPDESK TECHNICIAN | IT SUPPORT

Talent

LondonMember since August 18, 2026

IT SUPPORTTroubleshootingIncident investigationRoot-cause analysisApplication supportProblem resolutionEscalation supportTechnical documentationKnowledge transferProcess improvementMicrosoft AzureMicrosoft FabricAzure Data FactoryExcelPower BIPower QueryAWSGitGitHubGitHub ActionsDockerSQLMicrosoft SQL ServerPostgreSQLMySQLPythonStakeholder supportRequirements clarificationIssue-status communicationTechnical and non-technical communication

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IT SUPPORTTroubleshootingIncident investigationRoot-cause analysisApplication support

About

IT support-focused technology professional experienced in diagnosing and resolving application, cloud, database, and workflow issues. Strong in root-cause analysis, technical documentation, issue communication, and validating reliable fixes. Hands-on with Microsoft Azure, AWS, Microsoft Fabric, SQL Server, Git/GitHub, Docker, Excel, Power BI, and Python, with a practical and service-oriented approach to technical problem solving.

Experience

Technical Operations & Application Support - AMDARI CANADA - Remote

(2026-04 - 2026-06)

Diagnosed and resolved technical issues across Python, SQL, cloud, and application workflows, isolating root causes and validating corrective actions before handoff.
Supported Azure- and AWS-based environments using Git/GitHub, Docker, MLflow, and Streamlit; investigated configuration and workflow failures and restored reliable operation.
Maintained clear troubleshooting notes, technical procedures, and resolution documentation to improve repeatability and support efficient team handoffs.
Communicated issue status, findings, and recommended actions clearly to technical and non-technical stakeholders, escalating unresolved problems with documented context.

Freelance Technical Solutions & Application Support - CYBERHEDGE - Remote

(2024-07 - 2024-12)

Troubleshot repository, configuration, data, and application-workflow issues across Git/GitHub and Jupyter environments, documenting reproducible steps for resolution.
Diagnosed execution failures and data-integrity problems affecting workflow reliability, implemented corrective actions, and validated results before completion.
Maintained organized version-controlled repositories and project environments, resolving setup and workflow problems and documenting technical requirements for consistent reuse.
Supported deployment of technical solutions into production workflows, validated outputs after deployment, and documented setup, testing, and recovery steps.