Hermela Tadesse

I'm a professional with experience in operations management, client relations, and financial administration. Proven ability to streamline workflows, manage budgets, and deliver exceptional service in fast-paced environments. Skilled in QuickBooks, scheduling systems, event coordination, and client communications, with strong adaptability to corporate financial operations.

Operations Coordinator at The Good Core (2025-10 – Present)

• Manage daily studio operations including handling client cases, membership billing, scheduling, and financial reconciliation.
• Handle sensitive client payment information - process purchases, refunds, and banking details
• Manage marketing email broadcasts, prepare and track budgets, invoices, and financial reports for grants and internal use.
• Organize private bookings, workshops, community outreach and events to support community engagement.

Administrative Assistant at The Good Core (2024-09 – 2025-10)

• Support daily operations by handling client inquiries through phone calls, emails, and in-person interactions professionally and promptly.
• Manage and update records, ensuring accuracy for appointments, class bookings, and studio events.
• Assist in organizing studio events, promotions, and special programs, ensuring they run smoothly.
• Maintain a clean, inviting studio environment and manage inventory efficiently.

Barista at 13 Suns Café (2024-08 – 2024-10)

• Provided exceptional customer service, creating a welcoming and friendly environment.
• Maintained high standards of cleanliness and organization to ensure a comfortable experience for all customers.
• Supported team operations effectively, ensuring smooth day-to-day café management.
• Managed social media accounts and created engaging content to enhance brand visibility.

Customer Service Representative at RFD Inc. (2021-12 – 2022-08)

• Collaborated with UNICEF to develop and implement targeted outreach strategies.
• Communicated effectively about the Canadian Red Cross's mission, increasing customer engagement.
• Consistently delivered professional, empathetic customer support, building strong relationships.
• Assisted in planning and executing fundraising campaigns, resulting in increased donor participation.