Enny Iverson

Experienced and qualified customer service officer. Highly dedicated and motivated in executing every task assigned and ensuring a high level of the company and customer satisfaction. Successful in establishing an exceptional rapport with individuals at all levels.

Customer Services Representative - Adide Supermarket - Ibadan Nigeria

(2024-08 - 2026-07)

• Listened attentively to customer complaints and resolved their concerns.
• Collaborated effectively with marketing and sales and team to meet identified needs of customers.
• Ensured customer satisfaction and provided professional customer support to customers’ requests.
• Monitored customer service trends and developed standards and processes used to evaluate service experience.
• Consistently ensured that the business established service index were met.
• Regularly contacted customers to obtain feedback on the items purchased and satisfaction levels.
• Constantly assumed ownership of assigned tasks whilst ensuring timely resolution of all tasks

Store Associate - Adide Supermarket - Ibadan Nigeria

(2022-09 - 2024-07)

• Ensure adherence to company best policies in maintaining stock and packaging of merchandise
• Monitor inventory of all supplies and reviewing prices and labels for accuracy
• Help employees to store all materials and monitor all incoming trucks to store room.
• Ensuring that products remain neatly organized on shelves
• Work with distributors and ensure exceptional customer services and design ways to minimize out of stock situations
• Administer efficient work of all vendors and complete on boarding process for same
• Received and processed incoming stock and materials, including verifying quantities and quality.
• Picked and filled orders from stock, ensuring accuracy and completeness of orders

High School Certificate