Erika Mbobi

Bilingual coordinator with experience supporting HR and Marketing teams through high-volume workflows and fast-moving projects. I'm known for staying organized, communicating clearly, and bringing calm structure to busy environments. I enjoy supporting teams behind the scenes, keeping work on track, and helping ideas move from start to finish.

BILINGUAL HUMAN RESOURCES ADVISOR - TJX Canada

(2020-12)

• Managed 100+ weekly cases with precision, ensuring timely delivery, accurate documentation, and alignment with corporate standards.
• Led a major workflow redesign for the immigration report, improving accuracy, reducing turnaround time, and training team members on the new process.
• Lead background check operations as SME, collaborating with First Advantage (FADV) and internal partners to resolve issues quickly and keep hiring initiatives on track.
• Own and support Workday processes, partnering with leaders to troubleshoot issues, streamline execution, and deliver accurate, deadline-driven outcomes.
• Partnered with HRBPs, Operations, Payroll, Legal, and Home Office Communications to support clear, inclusive, brand-aligned messaging.
• Produced internal event communications and partnered with Communications and the I&D Home Office Committee, ensuring inclusive, brand-aligned content was published on Thread and Echo on schedule.

BILINGUAL HUMAN RESOURCES COORDINATOR - TJX Canada

(2019-06 - 2020-12)

• Responded to 20+ daily inquiries on benefits, payroll, and HR policies with clarity, empathy, and bilingual accessibility.
• Maintained 100% accuracy in Oracle data entry, supporting equitable HR processes and reliable reporting.
• Contributed to special projects focused on workflow improvement and employee experience.

CUSTOMER SERVICE COORDINATOR MARKETING DEPARTMENT - TJX Canada

(2018-03 - 2019-03)

• Coordinated complex escalations across Store Operations, Loss Prevention, Legal, and Marketing, ensuring timely, brand-aligned resolutions.
• Managed workflow tracking and monthly reporting to support process optimization and operational insights.
• Prepared and distributed program communications (Joy Project, field updates) aligned with marketing objectives.
• Supported Gift Card program operations including activation and reporting.
• Provided guidance to team members and supported a collaborative, solutions-focused team environment.

BACHELOR OF ARTS & SCIENCES (HONOURS) - Double Major: Sociology & Criminology - University of Toronto (2014)