Fabiola Castedo-Boone

Served as the operational lead for PHIPA compliance across the hospital, ensuring strict protection of Personal Health Information (PHI) Utilized monitoring tools (Imprivata FairWarning) to conduct proactive and reactive access audits, leading investigations into unauthorized "snooping" or family member record access. Managed and resolved localized privacy incidents, determining provincial reporting thresholds and drafting formal notification letters to affected individuals and the IPC.

Manager Health Records, Decision Support/Privacy Officer - Queensway Carleton Hospital - Ottawa

(2022-08 - 2026-06)

• Served as the operational lead for PHIPA compliance across the hospital, ensuring strict protection of Personal Health Information (PHI)
• Utilized monitoring tools (Imprivata FairWarning) to conduct proactive and reactive access audits, leading investigations into unauthorized "snooping" or family member record access.
• Managed and resolved localized privacy incidents, determining provincial reporting thresholds and drafting formal notification letters to affected individuals and the IPC.
• Participated in completing 3 privacy impact assessments for new software tools being implemented in the hospital.
• Reviewed and updated corporate privacy policies and Privacy training module to align with developing IPC guidelines and TOH Atlas Alliance Privacy Agreement.
• Coordinated the processing of access requests under FOI
• Submitted yearly Statistical Reporting to the Information and Privacy Commissioner of Ontario related to Release of information (ROI) requests, Correction requests, FOI requests and privacy breaches.
• Collaborated with Risk Management as required
• Responsible and accountable for operational needs of the Health Records and Decision Support department with staff of 25 including Supervisors, clerical staff, data analysts and HIM professionals.
• Effective recruitment, selection, staffing and scheduling, attendance management and performance appraisal process
• Development and implementation of applicable Policies and Procedures
• Development and implementation of departmental objectives
• Interim Chair of Forms Committee
• Development and reporting of key metrics for department
• Monitored operating budget and reported any discrepancies or overages to Director
• Attended various committee meetings as Health Record/Decision Support/Privacy lead as required
• Primary resource for Release of Information (ROI)
• Managed DAD and NACRS Coding team, monitoring productivity, benchmarking, ensuring deadlines for submissions are met/exceeded
• Used critical thinking to break down problems, evaluate solutions and make decisions.

Corporate Manager Health Records - The Ottawa Hospital - Ottawa

(2017-07 - 2022-07)

• Responsible and accountable for operational needs of Health Records Department with over 60 staff including supervisors, clerical staff and HIM professionals across 6 campuses/locations
• Effective recruitment, selection, staffing and scheduling, attendance management and performance appraisal process
• Development and implementation of applicable Policies and Procedures
• Development and implementation of yearly departmental objectives
• Planned and implemented Point of Care Scanning workflow for all Ambulatory Clinics, inpatient units and provided guidance for Epic Build of HIM Modules (ROI, Deficiency)
• Development and reporting of key metrics for department
• Submitted yearly Statistical Reporting to the Information and Privacy Commissioner of Ontario related to Release of information requests, correction requests and privacy breaches.
• Responsible for balancing departmental operating budget
• Health Record lead for: Epic HIM Director and Manager Working Group (Chair), MyChart Working Group, and other Adhoc committees as required
• Primary lead and resource for Release of Information and record management inquiries
• Regularly collaborated with Patient Relations, Risk Management and Privacy Office as required
• Project lead for Health Record Iron Mountain destruction project 2022/23
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.

Manager Health Records - The Children's Hospital of Eastern Ontario - Ottawa

(2008-01 - 2017-07)

• Responsible and accountable for operational needs of Health Records Department with staff of 40 including Team Leads, clerical staff, Transcription and HIM professionals
• Effective recruitment, selection, staffing and scheduling, attendance management and performance appraisal process
• Development and implementation of applicable Policies and Procedures
• Development and implementation of departmental objectives
• Planned and implemented Epic Scanning workflow for all Ambulatory Clinics and provided guidance for Epic Build of HIM Modules (Chart Tracking, ROI, Deficiency)
• Chair of Forms Committee
• Development and reporting of key metrics for department
• Submitted yearly Statistical Reporting to the Information and Privacy Commissioner of Ontario related to Release of Information requests, correction requests and Privacy breaches.
• Monitored operating budget and reported any discrepancies or overages to Director
• Main contact for Transcription Vendor and Outsource partner (Nuance and Terra Nova)
• Attended committee meetings as Health Record lead for: EHR Council, EHR Program Management, and other Ad hoc committees as required
• Primary resource for Release of Information and Chart Deficiency processes
• Coordinated Chart Audit/Research requests
• Regularly collaborated with Risk Management and Privacy Office as required
• Managed DAD and NACRS Coding team, monitoring productivity, benchmarking, ensuring deadlines for submissions are met, coordinating coder education and training.
• Identified issues, analyzed information and provided solutions to problems.

Diploma - Health Records Administration - Algonquin College (1995-09 - 1997-04)