Farheen Rattansi

Dedicated and detail-oriented customer service professional with over eight years of experience in customer-facing roles, team leadership, retail operations, childcare, and food service. Proven ability to provide exceptional customer service, accurately process payments, maintain records, safeguard confidential information, and perform administrative duties in fast-paced environments. Recognized for excellent communication, organization, accuracy, and commitment to delivering high-quality public service.

Customer Service Representative - Bloom Restaurant

(2024-09 - 2024-12)

• Delivered exceptional customer service while responding professionally to customer inquiries and requests.
• Operated Point-of-Sale (POS) systems to accurately process cash, debit, and credit card transactions.
• Balanced cash drawer at the end of shifts and ensured payment accuracy.
• Assisted with daily sales reconciliation and maintained accurate transaction records.
• Maintained organized front-of-house operations while supporting efficient customer service.
• Resolved customer concerns with professionalism and diplomacy.

Daycare Cook - YMCA of Oakville

(2025-09 - 2026-02)

• Prepared meals while ensuring compliance with Public Health regulations and YMCA policies.
• Maintained accurate documentation relating to allergy protocols and dietary requirements.
• Entered and maintained program information accurately while protecting confidential child information.
• Collaborated with educators and childcare staff to support daily operations.
• Demonstrated strong organizational skills while managing multiple priorities.

Commis / Food Prep Assistant - Oviinbyrd Clubhouse

(2025-05 - 2025-07)

• Assisted with inventory management, deliveries, and supply organization.
• Updated inventory records and monitored stock levels to support daily operations.
• Worked effectively under pressure while meeting operational deadlines.
• Demonstrated attention to detail and commitment to workplace safety.

Youth Supervisor - YMCA

(2020-12 - 2023-04)

• Supervised children while maintaining attendance records and daily documentation.
• Communicated professionally with parents and caregivers regarding children's daily activities.
• Assisted with administrative duties, record keeping, and program documentation.
• Planned and coordinated daily activities while ensuring compliance with YMCA policies.
• Collaborated closely with staff to deliver quality programming and customer service.

Retail Sales Associate - Winners - Brantford, ON

(2019-08 - 2021-09)

• Provided exceptional customer service while assisting customers with purchases, exchanges, and product inquiries.
• Operated Point-of-Sale (POS) systems to process cash, debit, credit card, and gift card transactions accurately.
• Balanced cash drawers and verified daily sales totals at the end of shifts.
• Assisted with daily cash reconciliation and maintained accurate transaction records.
• Used Microsoft Excel and internal retail systems to support inventory management, stock tracking, and merchandise organization.
• Maintained store presentation while supporting inventory replenishment.

Assistant Manager - Real Canadian Superstore

(2016-08 - 2019-05)

• Supervised daily retail operations in a high-volume environment.
• Processed customer payments, refunds, exchanges, and financial transactions accurately.
• Assisted with balancing tills, preparing daily deposits, and reconciling sales reports.
• Assigned and verified cash floats while ensuring compliance with company cash-handling procedures.
• Maintained confidential financial and customer information.
• Used Microsoft Excel to maintain reports, organize operational information, and monitor inventory.
• Trained staff on customer service standards, cash handling procedures, and operational policies.

Culinary Skills Program - Conestoga College (2025-04)

Bachelor of Criminology - Wilfrid Laurier University (2016-04)